Customer Support Representative

4 days ago

Aberdare, Rhondda Cynon Taf, United Kingdom Lloyds Banking Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, helping them with their financial needs and queries.

Key Responsibilities

  • Provide excellent customer service and support to customers, responding to their queries and resolving issues in a timely and professional manner.
  • Work closely with colleagues to ensure that customers receive a seamless and consistent experience.
  • Develop and maintain a deep understanding of our products and services, enabling you to provide accurate and informed advice to customers.
  • Identify and escalate complex customer issues to senior colleagues or management, ensuring that customers receive the support they need.
  • Contribute to the development and implementation of customer service initiatives, aimed at improving customer satisfaction and loyalty.

About You

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. You will also need to be highly organized and able to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.

What We Offer

  • A competitive salary and benefits package, including a generous pension contribution and annual performance-related bonus.
  • Ongoing training and development opportunities, enabling you to grow and develop your skills and knowledge.
  • A collaborative and supportive work environment, with opportunities to work with a diverse and talented team.
  • A range of flexible working arrangements, including hybrid working options and flexible hours.

About Lloyds Banking Group

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to building a truly inclusive workplace where all colleagues have the opportunity to make a real difference. We are proud to be a disability confident employer, committed to creating a workplace that is accessible and inclusive for all.

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