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Customer Service Representative

2 months ago

Aberdare, Rhondda Cynon Taf, United Kingdom Challenge-trg Recruitment Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Handle customer inquiries and complaints in a professional and courteous manner.
  • Represent our company and ensure that all communications reflect our brand values and standards.
  • Collaborate with internal teams to resolve customer queries and issues in a timely and effective manner.
  • Maintain accurate and up-to-date records to facilitate effective problem-solving and track customer service success.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.