Customer Service Representative
3 days ago
About the Role
We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative at our Aberdare Superstore. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.
Availability Window
We are looking for someone who is available to work a variety of shifts, including weekends and bank holidays. The availability window is as follows:
Sun: 16:00 - 00:30
Thu: 05:00 - 12:00
Sat: 16:00 - 00:30
What We Offer
As a Customer Service Representative with Tesco, you will receive a competitive hourly rate, starting at £12.02, with opportunities for pay increases based on location and performance. You will also have access to a range of benefits, including:
- 20 days' holiday, rising to 22 days after 12 months
- Flexible working arrangements
- 10% off and 15% at pay day weekends with your Colleague Clubcard
- Access to free wellbeing services
- Life cover and an award-winning pension scheme
- Uniform provided and policies to support you for all of life's moments
Responsibilities
As a Customer Service Representative, you will be responsible for:
- Providing exceptional customer service and ensuring a positive shopping experience
- Building rapport with customers and delivering great natural service
- Working across the store in our service, picking and replenishment areas
- Putting into practice the training you have received to work safely and effectively
- Making decisions that are right for customers and delivering routines in store that meet their needs
- Taking part in seasonal, community, and charity events to create a great inclusive atmosphere
- Being knowledgeable about your store's performance and understanding your role in driving service and sales
- Handling products with care to maintain quality and ensure they reach customers in the best condition
- Being yourself, living our values, and making everyone feel welcome
Requirements
To be successful in this role, you will need:
- A passion for delivering great service and greeting customers with a smile
- The ability to build rapport with customers and make decisions that are right for them
- Excellent communication and teamwork skills
- Flexibility to work a variety of shifts, including weekends and bank holidays
What's Next
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please apply now to join our team as a Customer Service Representative at our Aberdare Superstore.
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