Compensation Case Manager Advocate
3 weeks ago
About the Role
The Compensation Advocate provides advice and assistance to veterans and their families in relation to claims and appeals matters with the Department of Veterans Affairs. This is a permanent full-time position based in Stafford, Brisbane.
Key Responsibilities
- Prepare and submit compensation claims under supervision.
- Work within legislative and policy guidelines to document claims from veterans.
- Case Coordination - manage and update client files using record management systems, ensuring data quality and accuracy.
- Communicate with clients and their representatives to gather additional information and provide clients with a timely update on their claim.
Why Work at RSL Queensland
- We offer a dynamic, supportive work environment.
- Opportunities for career advancement and professional development.
- Flexible work arrangements and salary packaging options.
- A comprehensive benefits package, including training and development opportunities.
About You
- We look for candidates with complex problem-solving abilities and strong attention to detail.
- Proven experience in learning, interpreting and applying complex legislation.
- Effective case management skills in a high-volume work environment.
- Able to demonstrate compassion and empathy for clients.
- A team member who will uphold our values and complement our culture and way of working.
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