Customer Service Executive Banking
1 month ago
We celebrate diversity and promote inclusivity at Close Brothers Group. We're open to discussing flexible work options to help you balance your work and home life.
About the RoleAs a Customer Service Executive Banking, you'll be part of our Customer Support team, working closely with colleagues to manage all accounts that fall into our special case handling procedure. You'll also be responsible for managing accounts within the Notice of Default period to ensure successful customer and business outcomes.
Key Responsibilities- Identify possible fraudulent accounts and take the correct action to resolve issues quickly
- Inform management of potential losses and action taken
- Review and action all cases in line with the company's collection principles
- Effectively manage case transfer post termination to Head Office Branch Services Team
- Liaise with third-party agents on all asset recovery requirements
- Manage accounts within Notice of Default period to ensure successful customer and business outcomes
- Carry out duties in accordance with the company's standard policies and procedures
- Complete general office administration duties
- Deal with customer complaints and general queries
- Maintain customer data and account records in line with policy and procedure
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required
- Ensure all inbound and outbound calls are handled in line with our current Quality Assurance process
- Excellent customer service skills
- Excellent IT skills (MS Word, Excel, and Outlook)
- Knowledge of regulations relating to Compliance, Data Protection, Anti-Money Laundering, Consumer Credit Directive, and Consumer Credit Act
- Experience in a collections/customer service environment
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services, and securities trading. At Close Brothers, we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
-
Customer Service Representative
1 week ago
Doncaster, Doncaster, United Kingdom Lloyds Banking Group Full timeAbout this roleWe are seeking a Customer Service Representative to join our team at Lloyds Banking Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, helping them with their financial needs and queries.Key responsibilitiesProvide excellent customer service, responding to customer...
-
Customer Service Representative
1 week ago
Doncaster, Doncaster, United Kingdom Lloyds Banking Group Full timeAbout this roleWe are seeking a Customer Service Representative to join our team at Lloyds Banking Group. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, responding to their queries and resolving any issues they may have.Key responsibilitiesProvide exceptional customer service to our...
-
Customer Service Representative
1 week ago
Doncaster, Doncaster, United Kingdom Lloyds Banking Group Full timeAbout this roleWe are seeking a Customer Service Representative to join our team at Lloyds Banking Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, helping them with their financial needs and resolving any issues they may have.Key responsibilitiesProvide excellent customer...
-
Customer Service Representative
5 days ago
Doncaster, Doncaster, United Kingdom Lloyds Banking Group Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Lloyds Banking Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, helping them with their financial queries and resolving any issues they may have.Key ResponsibilitiesProvide timely and effective...
-
Customer Support Representative
6 days ago
Doncaster, Doncaster, United Kingdom Lloyds Banking Group Full timeAbout this roleWe are seeking a Customer Support Representative to join our team at Lloyds Banking Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers.Key responsibilitiesProvide timely and effective support to customers via phone, email, and social mediaRespond...
-
Customer Support Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom Lloyds Banking Group Full timeAbout this roleWe're seeking a Customer Support Representative to join our team at Lloyds Banking Group. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our customers, helping them with their financial needs and resolving any issues they may have.About the roleYou'll work closely with our customers to...
-
Customer Service Representative
1 week ago
Doncaster, Doncaster, United Kingdom TSB Bank plc Full timeJob Title: Customer Service Consultant (Money Confidence Expert)At TSB Bank plc, we're looking for a skilled Customer Service Consultant to join our team. As a Money Confidence Expert, you'll play a vital role in helping personal and business customers build confidence in using our banking services.Key Responsibilities: Provide exceptional customer service...
-
Customer Service Representative
2 days ago
Doncaster, Doncaster, United Kingdom Close Brothers Group Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Close Brothers Group. As a Customer Service Representative, you will be responsible for managing customer relationships and ensuring successful customer and business outcomes. This role requires excellent communication...
-
Customer Service Representative
3 weeks ago
Doncaster, Doncaster, United Kingdom Reed Full timeUnlock Your Potential in Customer ServiceAre you looking for a career change that offers flexibility and a chance to develop your skills in customer service? Do you want to work for a reputable brand that values diversity and inclusivity? Look no further!Reed Talent Solutions has partnered with EE (BT Group) to provide a unique opportunity for individuals to...
-
Customer Service Representative
3 weeks ago
Doncaster, Doncaster, United Kingdom Reed Full timeUnlock Your Potential in Customer ServiceAre you looking for a career change that offers flexibility and a chance to develop your skills in customer service? Do you want to work for a reputable brand that values diversity and inclusivity? Look no further!Reed Talent Solutions has partnered with EE (BT Group) to provide a unique opportunity for individuals to...
-
Customer Service Manager
1 month ago
Doncaster, Doncaster, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for delivering exceptional customer service and driving sales growth in our small format supermarkets.Key ResponsibilitiesLead and manage a team of colleagues to...
-
Customer Service Manager
1 month ago
Doncaster, Doncaster, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for delivering exceptional customer service and driving sales growth in our small format supermarkets.Key ResponsibilitiesLead and manage a team of colleagues to...
-
Customer Service Representative
3 weeks ago
Doncaster, Doncaster, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and enthusiastic individual to join our Tesco team as a Store Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key Responsibilities• Provide outstanding customer service, ensuring that every customer...
-
Customer Service Representative
3 weeks ago
Doncaster, Doncaster, United Kingdom Tesco Full timeAbout the RoleWe are seeking a dedicated and enthusiastic individual to join our Tesco team as a Store Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key Responsibilities• Provide outstanding customer service, ensuring that every customer...
-
Customer Service Representative
1 week ago
Doncaster, Doncaster, United Kingdom Entain Full timeDeliver Exceptional Customer ServiceAs a Retail Customer Service Manager at Entain, you will be responsible for delivering outstanding customer service and driving standards on a daily basis. You will be an integral part of the Entain family, working in our exciting and dynamic betting shops where no two days are the same.Your Key ResponsibilitiesDeliver...
-
Customer Service Representative
1 month ago
Doncaster, Doncaster, United Kingdom Reed Full timeUnlock Your Potential in Customer ServiceAre you looking for a career change that offers flexibility and a supportive environment? Do you want to develop your skills in customer service and make a real difference in people's lives? We have an exciting opportunity for you to join our team as a Customer Service Advisor at EE.About the RoleAs a Customer Service...
-
Customer Service Representative
4 weeks ago
Doncaster, Doncaster, United Kingdom Reed Full timeUnlock Your Potential in Customer ServiceAre you looking for a career change that offers flexibility and a supportive environment? Do you want to develop your skills in customer service and make a real difference in people's lives? We have an exciting opportunity for you to join our team as a Customer Service Advisor at EE.About the RoleAs a Customer Service...
-
Customer Service Representative
2 weeks ago
Doncaster, Doncaster, United Kingdom Yorkshire Building Society Full timeAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? As a Customer Service Adviser at Yorkshire Building Society, you'll play a vital role in supporting our members in finding the right products and services to meet their needs.About the RoleWe're looking for someone who...
-
Customer Service Representative
4 weeks ago
Doncaster, Doncaster, United Kingdom Tesco Full timeAbout the RoleWe are seeking a motivated and customer-focused individual to join our team as a Colleague in one of our Phone Shops. As a Colleague, you will play a key role in delivering an exceptional shopping experience for our customers, providing excellent service and support to ensure they leave our store satisfied.Key ResponsibilitiesDeliver a great...
-
Customer Service Representative
4 weeks ago
Doncaster, Doncaster, United Kingdom Tesco Full timeAbout the RoleWe are seeking a motivated and customer-focused individual to join our team as a Colleague in one of our Phone Shops. As a Colleague, you will play a key role in delivering an exceptional shopping experience for our customers, providing excellent service and support to ensure they leave our store satisfied.Key ResponsibilitiesDeliver a great...