Customer Service Manager
1 month ago
We are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for delivering exceptional customer service and driving sales growth in our small format supermarkets.
Key Responsibilities- Lead and manage a team of colleagues to deliver outstanding customer service and achieve sales targets.
- Develop and implement effective store operations to ensure efficient use of resources and minimize waste.
- Collaborate with the Store Manager to plan and execute store promotions and events.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Develop and maintain strong relationships with customers and colleagues to drive loyalty and retention.
As a Customer and Trading Manager at Sainsbury's, you will receive a competitive salary and benefits package, including:
- A generous holiday entitlement and pension scheme.
- Opportunities for career development and progression.
- A discount card for shopping at Sainsbury's and other partner retailers.
- Free food and hot drinks in store.
- Access to wellbeing support and colleague networks.
To be successful in this role, you will need:
- Proven experience in a customer-facing role, preferably in retail.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work flexibly, including evenings and weekends.
If you are a motivated and experienced customer service professional looking for a new challenge, please click 'apply' to start your Sainsbury's journey.
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