Customer Service Manager

1 month ago


Doncaster, Doncaster, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our store management team, you will be responsible for delivering exceptional customer service and driving sales growth in our small format supermarkets.

Key Responsibilities
  • Lead and manage a team of colleagues to deliver outstanding customer service and achieve sales targets.
  • Develop and implement effective store operations to ensure efficient use of resources and minimize waste.
  • Collaborate with the Store Manager to plan and execute store promotions and events.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Develop and maintain strong relationships with customers and colleagues to drive loyalty and retention.
What We Offer

As a Customer and Trading Manager at Sainsbury's, you will receive a competitive salary and benefits package, including:

  • A generous holiday entitlement and pension scheme.
  • Opportunities for career development and progression.
  • A discount card for shopping at Sainsbury's and other partner retailers.
  • Free food and hot drinks in store.
  • Access to wellbeing support and colleague networks.
Requirements

To be successful in this role, you will need:

  • Proven experience in a customer-facing role, preferably in retail.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work flexibly, including evenings and weekends.
How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please click 'apply' to start your Sainsbury's journey.



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