Customer Service Transaction Manager

4 weeks ago


Doncaster, Doncaster, United Kingdom Unipart Rail Full time
Main Purpose of the Role

To manage the end-to-end bid process, acting as a key touch point for bids for all stakeholders. To deliver proposals and bids to the customer base, through the management and development of high quality and compelling proposals to meet business targets for growth and profitability.

Spread Of Skills & Analysis Required

The nature of the role is varied. Good customer and market knowledge is required to support the development of proposals. Experience in Project Management is required for the role, alongside a demonstrable collaborative approach to stakeholder management. An excellent knowledge of general bidding processes and procedures is required for the role, as well as a good basic knowledge of commercial terms and conditions. Excellent bid writing skills are required for the role.

Pressure & Working Environment

Fluctuating pressure due to peaks and troughs in workload, with periods of high pressure due to deadlines and range/amount of bids in the process. Directly responsible for meeting critical deadlines and exacting customer requirements to ensure business growth as well as retaining existing customers through contract renewals. Work requires considerable concentration and a high degree of attention to detail in dealing with and responding to complex bid requirements. A consistently high level of quality of work is required to ensure the best chance of securing new business.

Qualifications & Education

Essential: Mathematics and English to GCSE standard or equivalent. Desirable: Formal Professional Qualification such as APMP, Project Management qualification.

Experience & Proven Ability Required
  • Experience of managing projects and bids/proposals and delivering to exacting requirement and deadlines.
  • Experience of responding successfully to formal tender exercises.
  • Excellent bid writing skills.
  • Demonstrable experience of working at all levels of an organization, showing empathy, assertiveness and influence.
  • Experience of managing multiple internal and/or external stakeholders.
Benefits
  • Competitive salary
  • Pension and death in service provisions for employees in pension scheme
  • 25 Days Hols (plus Bank Holidays)
  • Employee Assistance Programme (EAP)
  • Health and Wellbeing Initiatives
  • Employee offers and discounts from various retailers
  • Recognition events and rewards
  • Free on site car parking

As a valued employee of Unipart Rail, you can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and also world class status in employee engagement.



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