Customer Experience Strategist

3 days ago


Salford, Salford, United Kingdom Natwest Full time
Product Design Lead

We are seeking a highly skilled Product Design Lead to join our team at Natwest, where you will play a key role in driving product design excellence across the bank.

As a Product Design Lead, you will be responsible for creating an environment that fosters great business and customer outcomes, establishing and championing product design excellence across the bank.

This is an exciting opportunity to make a real impact through your work, pioneering new research techniques and products that meet the needs of both our business and customers.

The estimated salary for this role is £95,000 - £125,000 per annum, depending on experience.

Responsibilities
  • Drive our service design agenda, establishing best practices, standards, and processes across digital product design
  • Map out entire design systems from scratch and collaborate with stakeholders and the wider team to bring them to life
  • Commission and manage research and testing activities using various techniques and tools to elicit user-centric insights
  • Promote a culture of continuous improvement aligned with user feedback, performance data, and evolving best practices
Requirements
  • Experience of collaborating with a diverse set of colleagues and partners
  • Good communication skills and understanding of how to influence at all levels
  • Ability to motivate teams in the ongoing progression of their craft


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