Receptionist/Telephonist
2 weeks ago
About the Role
We are seeking a skilled and experienced Receptionist/Telephonist to join our team at Sheffield Health and Social Care NHS Foundation Trust. As a key member of our reception team, you will be responsible for providing exceptional customer service to our service users, families, and visitors.
Key Responsibilities
- Deal with incoming telephone calls, emails, and voicemail messages, diverting appropriately or taking accurate messages as required.
- Facilitate the smooth running of reception, providing a welcoming and friendly service to patients and visitors.
- Provide administrative support to clinics, including booking and rescheduling of appointments.
- Ensure patient records are correct and up-to-date.
- Operate the Trust patient record system to retrieve and record information received.
About Us
Sheffield Health and Social Care NHS Foundation Trust is a major employer and provider of services, committed to delivering high-quality care to our service users. Our values are at the heart of everything we do, and we actively seek out individuals who share these values.
Requirements
- Knowledge of office/reception procedures.
- Understanding of confidentiality within a healthcare setting.
- Excellent communication and interpersonal skills.
- Excellent organisational and administrative skills.
- Knowledge of Patient Administration Systems.
What We Offer
We offer a competitive salary, excellent benefits, and a supportive work environment. If you are a motivated and experienced Receptionist/Telephonist looking for a new challenge, we encourage you to apply for this exciting opportunity.
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