Receptionist/telephonist

Working as part of a reception team supporting a busy CMHT you will be the first point of call, either over the telephone or face to face on reception, for service users, families and visitors to the service, using appropriate communication skills to support access to services.

To provide high quality, friendly and welcoming ‘front-of-house’ service as the Service’s first point of contact for service users, professionals and member of the public alike.

To facilitate the smooth running of reception, providing an efficient and effective, reception/administration function within the service.

To facilitate the smooth running of reception, providing a welcoming and friendly service to patients and visitors, this will include:

- Greeting service users and visitors
- Providing admin support to clinics, including booking and rescheduling of

appointments. Contacting clients by telephone prior to their appointment and undertaking live clinic management informing clinicians when their service user arrives
- Ensure that patient records (demographics) are correct and up-to-date.

Operate the Trust patient record system to retrieve and record information received relating to service users.

Sheffield Health and Social Care NHS Foundation Trust is a major employer and provider of services. Our Service Users, Carers and Staff are central, and our Values are important, to the delivery of high-quality care. We actively seek out individuals who share these values:
Working together for service users

Respect and kindness

Everyone counts

Commitment to quality

Improving lives

The South Adult Community Mental Health Team (CMHT) provides support to adults living in the south of Sheffield who have complex or ongoing mental health needs. We provide health and social care support to help aid recovery, promote independence and improve both physical and mental wellbeing.

Scan, photocopy and shred service user documents as required.

Work with and assist the Admin/Building Manager/Team Co-ordinators in the reporting of maintenance defects and liaising with the Estates Department as appropriate.

Collection and distribution of internal and external mail and the franking of outgoing mail ready for collection.

Take responsibility for monitoring adequate stock levels of stationery etc.

Arrange staff appointments and/or meetings, including room booking and other associated requests.

Respond appropriately to verbal complaints and refer any unresolved issues to Senior Admin staff or Management Team as necessary.

Assist the Team Co-coordinator and Admin Manager with the induction of any new or temporary receptionist/telephonist staff.

Provide cover for other admin staff within the team as directed by Team
Co-ordinators/Admin Manager.

Provide cross cover for colleagues within the building and across the wider service as required.

Be able to work between sites where required to help support the running of the service.

Work confidentially at all times maintaining the integrity and security of servicer user’s clinical records and ensuring electronic housekeeping rules are adhered to on all systems to maintain an efficient system for all users.

To undertake any other duties as may reasonably be delegated within the grade and function of the post.

The post holder will be expected to support and adhere to general building protocols in relation to health, safety and security.

Awareness of the Trust’s procedures in relation to the office environment e.g. Health and Safety.