Receptionist/Telephonist

3 weeks ago

Sheffield, Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full time

Job Summary

We are seeking a highly organized and communicative Receptionist/Telephonist to join our Community Mental Health Team. As the first point of contact for service users, families, and visitors, you will provide a welcoming and friendly service, using appropriate communication skills to support access to services.

Main Responsibilities

Deal with incoming telephone calls, emails, and voicemail messages for the Service, diverting appropriately or taking accurate messages, liaising with the wider admin team and/or management as required.

Facilitate the smooth running of reception, providing a welcoming and friendly service to patients and visitors, including greeting service users and visitors, providing admin support to clinics, and ensuring patient records are correct and up-to-date.

About Us

Sheffield Health and Social Care NHS Foundation Trust is a major employer and provider of services. Our Service Users, Carers, and Staff are central to the delivery of high-quality care. We actively seek out individuals who share our values:

  • Working together for service users
  • Respect and kindness
  • Everyone counts
  • Commitment to quality
  • Improving lives

Person Specification

Knowledge and Skills

Essential

  • Knowledge of office/reception procedures
  • Understanding of confidentiality within a healthcare setting
  • Excellent communication skills
  • Excellent organizational skills
  • Excellent interpersonal skills
  • Knowledge of Patient Administration Systems

Desirable

  • Clinical System Use (Insight)

Training and Qualifications

Essential

  • NVQ level 2 or equivalent in a relevant area
  • GCSE or equivalent English and Maths at grade C or above
  • RSA / OCR Level 1 Typing or equivalent

Experience

Essential

  • Experience of working in a reception environment dealing with patients/general public in person and by phone
  • IT experience using Microsoft Office, particularly email and Word

Other

Essential

  • Approachable and helpful
  • Flexible approach to work
  • Able to multi-task and remain calm when faced with conflicting priorities
  • Ability to work well with other members of the service team

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