Housing Service Manager

3 weeks ago


Maidstone, Kent, United Kingdom Carrington West Full time

We are seeking a dedicated Accommodation Officer or Housing Patch Officer to deliver high-quality housing and tenancy management services across a designated patch.

Job Overview

Carrington West is committed to providing excellent customer service and ensuring that our residents receive the best possible support. As an Accommodation Officer or Housing Patch Officer, you will play a vital role in delivering this commitment.

Key Responsibilities
  • Manage tenancy breaches, anti-social behaviour, and hate incidents, ensuring cases are handled sensitively and in line with legal requirements.
  • Perform inspections of properties and communal areas, ensuring compliance with fire safety, gas, electrical certification, and other safety regulations.
  • Raise and monitor repairs, conduct inspections, and collaborate with contractors and the Asset Management Team to ensure works are completed efficiently.
  • Work with the Housing Finance Team to monitor income collection, enforce tenancy conditions, and pursue necessary actions to recover debts, including evictions if required.
  • Respond to complaints, maintain accurate records of actions and interactions, and support residents transitioning from homelessness by connecting them to necessary services.
  • Work effectively as part of a team, participate in out-of-hours meetings and an on-call rota, and ensure all actions comply with the Council's policies, including safeguarding.
Requirements
  • A Chartered Institute of Housing recognized qualification or extensive experience in housing management.
  • Proven experience working with vulnerable residents, homeless households, and managing tenancies, voids, and repairs.
  • Solid understanding of tenancy law, safeguarding (including domestic abuse), and housing-related risk management.
  • Strong written and verbal communication skills, excellent organizational abilities, and proficiency in housing management systems and Microsoft Office.
  • A driver's license and access to a car.

The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience.

What We Offer

Carrington West offers a competitive salary, generous benefits package, and opportunities for professional development and growth.



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