Housing Management Specialist
2 weeks ago
We are seeking a dedicated Housing Patch Officer to deliver high-quality housing and tenancy management services across a designated area. This role supports residents living in council-owned accommodations, private rented homes, and Gypsy and Traveller plots.
Main Responsibilities:- Manage tenancy breaches, anti-social behaviour, and hate incidents, ensuring cases are handled sensitively and in line with legal requirements.
- Perform inspections of properties and communal areas, ensuring compliance with fire safety, gas, electrical certification, and other safety regulations.
- Raise and monitor repairs, conduct inspections, and collaborate with contractors and the Asset Management Team to ensure works are completed efficiently.
- Work with the Housing Finance Team to monitor income collection, enforce tenancy conditions, and pursue necessary actions to recover debts, including evictions if required.
- Respond to complaints, maintain accurate records of actions and interactions, and support residents transitioning from homelessness by connecting them to necessary services.
Requirements:
- Chartered Institute of Housing recognized qualification or extensive experience in housing management.
- Proven experience working with vulnerable residents, homeless households, and managing tenancies, voids, and repairs.
- Solid understanding of tenancy law, safeguarding (including domestic abuse), and housing-related risk management.
- Strong written and verbal communication skills, excellent organizational abilities, and proficiency in housing management systems and Microsoft Office.
- Driver's license and access to a car.
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