Service Administrator Role

3 weeks ago


Brentwood, Essex, United Kingdom Office Angels Full time
About the Role

We are seeking an experienced Service Administrator to join our team in Great Warley, Essex. As a Service Administrator, you will play a crucial role in ensuring smooth operations within the company.

Key Responsibilities
  • Respond to client call out requests within service level agreements (SLAs)
  • Organise the engineer's diary daily and weekly
  • Process service sheets for engineers
  • Follow up with clients for outstanding quotes and log completion
  • Check against purchase orders and update relevant paperwork
  • Scan documentation and upload on the system
  • Prepare information on jobs completed daily
  • Update sub-contractor contract forms
  • Process quotes for clients
  • Produce correspondence and certificates for clients
  • Raise purchase orders for approved quotes
  • Set up files and manuals for new clients
  • Process weekly reports and prepare for invoicing
Requirements
  • Previous experience as a Service Administrator or in a similar role
  • Strong organisational and time-management skills
  • Excellent communication and interpersonal abilities
  • Proficient in using computer systems and software
  • Able to drive due to the location


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