Service Delivery Administrator
7 days ago
About the Role:
We are seeking a highly motivated and efficient Service Administrator to join our team on a permanent basis.
The successful candidate will be responsible for ensuring smooth operations within the company, including responding to client call out requests, organizing the engineer's diary, processing service sheets, and following up with clients for outstanding quotes.
Company Overview:
We are a reputable property management business based in Great Warley, Essex. Our company offers a great work-life balance, excellent benefits, and opportunities for professional growth.
Job Description:
In this role, you will be responsible for:
- Responding to client call out requests within SLAs
- Organising the engineer's diary, daily and weekly
- Processing the engineers' service sheets
- Following up with clients for outstanding quotes and logging completion
- Checking against purchase orders and updating relevant paperwork
- Scanning documentation and uploading on the system
- Preparing information on jobs completed daily
- Updating sub-contractor contract forms
- Processing quotes for clients
- Producing correspondence and certificates for clients
- Raising purchase orders for approved quotes
- Setting up files and manuals for new clients
- Processing weekly reports and preparing for invoicing
Requirements:
- Previous experience as a Service Administrator or in a similar role
- Strong organisational and time-management skills
- Excellent communication and interpersonal abilities
- Proficient in using computer systems and software
- Must be able to drive due to the location
Salary and Benefits:
The salary for this role is £25k-£30k per annum. As a valued member of our team, you will receive a range of benefits, including a competitive salary, excellent training and development opportunities, and a great work-life balance.
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