Housekeeping Operations Manager

3 weeks ago

London, Greater London, United Kingdom Sonder Full time

Sonder is revolutionizing hospitality and making a world of better stays open to all. As a Housekeeping Lead, you will be part of a team that owns the housekeeping process, coordinates a team of housekeepers, and keeps everything running smoothly day-to-day. Your responsibilities will include managing weekly and daily cleaning schedules, supporting and leading cleaner onboarding and ongoing training and improvement, organizing and preparing supplies for daily distribution, leading inventory control and organization, triaging and delegating guest requests in real-time to cleaner schedules, and performing standard housekeeping duties when necessary.

Key Responsibilities:

  • Manage weekly and daily cleaning schedules for a team of housekeepers
  • Support and lead cleaner onboarding and ongoing training and improvement
  • Organize and prepare supplies for daily distribution, leading inventory control and organization
  • Triage and delegate guest requests in real-time to cleaner schedules
  • Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
  • Conduct special projects as assigned
  • Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
  • Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
  • Daily travel around market and central warehouse to complete tasks and manage cleaning program

Requirements:

  • A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
  • Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applications
  • Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
  • Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
  • Working knowledge of operating household cleaning equipment and best practices
  • Physical stamina and mobility including ability to reach, kneel, and bend
  • Ability to lift, push, and pull required load (usually about 40 lbs)

Benefits:

  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only)

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