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Housekeeping Operations Manager
1 month ago
Housekeeping Manager Job Description
About Town Hall Hotel & Apartments
Town Hall Hotel & Apartments is a luxury hotel that offers a unique and welcoming environment for its guests. We are looking for a Housekeeping Manager to oversee the smooth operation of our housekeeping department, ensuring the highest standards of cleanliness and service throughout the hotel.
Key Responsibilities
* Lead, manage, and support the team of Supervisors, Linen Porters, Room Attendants, and Public Area Attendants.
* Oversee daily housekeeping operations for both Town Hall Hotel and 196 Bishopsgate Services Apartments, ensuring efficient workflow and adherence to high cleanliness standards.
* Conduct regular spot checks inspections of rooms, public areas, and facilities to maintain exceptional cleanliness and presentation.
* Recruit, train, and mentor housekeeping staff, fostering a culture of excellence and continuous improvement.
* Prepare and manage staff schedules, ensuring adequate coverage and smooth operations, even during peak times.
* Monitor inventory of cleaning supplies and equipment, maintaining stock levels and ensuring functionality.
* Ensure all housekeeping staff are trained in Control of Substances Hazardous to Health (COSHH) regulations and adhere to safety protocols.
* Use the Opera Property Management System for managing room assignments, guest requests, and other housekeeping tasks.
Requirements
* Proven experience in a managerial role within a hotel housekeeping department.
* Strong team management and leadership skills.
* Great attention to detail, with a commitment to maintaining high-quality standards.
* In-depth knowledge of cleaning protocols, safety standards, and COSHH regulations.
* Excellent communication and problem-solving abilities.
* Proficiency in IT, with knowledge of Opera Cloud as an advantage.
What We Offer
* Excellent monthly service charge payment.
* Monthly meal allowance.
* Excellent training and development opportunities.
* Food and beverage discounts in our Elis and Da Terra restaurants.
* Employee room rates and exclusive rates for friends and family.
* Employee rates with Design Hotels and Marriott International Hotels worldwide.
* Pension scheme after 3 months of service.
* Recommend a friend scheme.
If you are a detail-oriented leader with a passion for maintaining exceptional cleanliness, we invite you to apply today.
