Application Support Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full time
Job Description

We are seeking an experienced Application Support Specialist to join our team. The ideal candidate will have a strong background in customer support and training, with a focus on SaaS or financial systems.

The successful candidate will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and acting as a super user and product expert.

Key Responsibilities:

  • Onboarding new customers and guiding them through the setup, migration, and integration of financial systems.
  • Providing in-depth knowledge of the platform and resolving user queries.
  • Training customers on the use of their SaaS applications, ensuring they are confident and fully equipped to leverage the system's features.
  • Assisting with sandbox, data migration, and ensuring smooth transitions for clients from legacy systems to advanced platforms.
  • Providing ongoing support, troubleshooting technical issues, and addressing customer concerns.

Requirements:

  • Strong experience in customer support or training roles, ideally with a focus on SaaS or financial systems.
  • Ability to explain complex systems in simple terms and provide effective training to users with varying technical knowledge.
  • Knowledge of financial applications, accounting systems, or similar technology.
  • Excellent communication and interpersonal skills with a passion for helping clients succeed.

Why Work with Us:

  • Be part of a pioneering team transforming the financial SaaS landscape.
  • Enjoy a role where your expertise makes a direct impact on customer success.
  • Collaborate with industry leaders in a company that values innovation, customer service, and teamwork.


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