Application Support Specialist
4 weeks ago
We are seeking an experienced Application Support Specialist to join our team. The ideal candidate will have a strong background in customer support and training, with a focus on SaaS or financial systems.
The successful candidate will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and acting as a super user and product expert.
Key Responsibilities:
- Onboarding new customers and guiding them through the setup, migration, and integration of financial systems.
- Providing in-depth knowledge of the platform and resolving user queries.
- Training customers on the use of their SaaS applications, ensuring they are confident and fully equipped to leverage the system's features.
- Assisting with sandbox, data migration, and ensuring smooth transitions for clients from legacy systems to advanced platforms.
- Providing ongoing support, troubleshooting technical issues, and addressing customer concerns.
Requirements:
- Strong experience in customer support or training roles, ideally with a focus on SaaS or financial systems.
- Ability to explain complex systems in simple terms and provide effective training to users with varying technical knowledge.
- Knowledge of financial applications, accounting systems, or similar technology.
- Excellent communication and interpersonal skills with a passion for helping clients succeed.
Why Work with Us:
- Be part of a pioneering team transforming the financial SaaS landscape.
- Enjoy a role where your expertise makes a direct impact on customer success.
- Collaborate with industry leaders in a company that values innovation, customer service, and teamwork.
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