Senior Application Support Analyst

4 weeks ago


Glasgow, Glasgow City, United Kingdom KPMG UK Full time

Job Title: Senior Application Support Analyst

Location: Glasgow and UK-wide

KPMG UK is seeking an experienced Senior Application Support Analyst to lead a team of Application Support Analysts across a range of vendor and internally developed applications. The successful candidate will be responsible for managing the day-to-day running of the team, including monthly 1-2-1s, reviews, and performance management.

Key Responsibilities:

  • Manage workload and resources to maintain departmental cover
  • Manage business escalations and resolve internal and external client issues
  • Assist management with strategic and project planning
  • Proactively seek out business and process improvement opportunities
  • Prioritize and progress the resolution of tickets

Requirements:

  • Experience in a busy customer-facing software support role, including team lead experience
  • Experience with IT Service Management products such as ServiceNow or JIRA Service Management
  • Thorough knowledge of customer services processes, systems, and quality measures
  • Excellent written and verbal communication skills

What We Offer:

  • A forward-thinking working environment with a supportive structure and management team
  • A collaborative team with a proven track record in tax technology
  • Opportunities for professional development and growth

About KPMG UK:

KPMG UK is one of the world's largest and most respected consultancy businesses. We have a network of specialists with a proven track record in tax technology and offer a range of tax solutions to organisations across the UK.



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