Senior Application Support Analyst
4 weeks ago
Job Title: Senior Application Support Analyst
Location: Glasgow and UK-wide
KPMG UK is seeking an experienced Senior Application Support Analyst to lead a team of Application Support Analysts across a range of vendor and internally developed applications. The successful candidate will be responsible for managing the day-to-day running of the team, including monthly 1-2-1s, reviews, and performance management.
Key Responsibilities:
- Manage workload and resources to maintain departmental cover
- Manage business escalations and resolve internal and external client issues
- Assist management with strategic and project planning
- Proactively seek out business and process improvement opportunities
- Prioritize and progress the resolution of tickets
Requirements:
- Experience in a busy customer-facing software support role, including team lead experience
- Experience with IT Service Management products such as ServiceNow or JIRA Service Management
- Thorough knowledge of customer services processes, systems, and quality measures
- Excellent written and verbal communication skills
What We Offer:
- A forward-thinking working environment with a supportive structure and management team
- A collaborative team with a proven track record in tax technology
- Opportunities for professional development and growth
About KPMG UK:
KPMG UK is one of the world's largest and most respected consultancy businesses. We have a network of specialists with a proven track record in tax technology and offer a range of tax solutions to organisations across the UK.
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