Application Support Analyst

3 weeks ago


Glasgow, Glasgow City, United Kingdom Evelyn Partners Full time

About the Role

Evelyn Partners is seeking a skilled Application Support Analyst to join our team. As a key member of our support team, you will be responsible for providing technical support for our core wealth management platforms.

Key Responsibilities

  • Provide level 2 technical support for our core wealth management platforms.
  • Work with our suppliers and internal development teams in incident, request, and change management processes.
  • Prioritize technical issues based on impact and urgency.
  • Manage a queue of incidents and requests, ensuring work notes are maintained.
  • Support application configuration, releases, and upgrades.
  • Analyze and resolve application problems in conjunction with business users and third-party suppliers.
  • Participate in testing and release management.
  • Investigate root cause analysis and identify trends.
  • Support research, analysis, and implementation of new processes.
  • Produce ad-hoc reports and perform routine maintenance and monitoring of our applications.
  • Participate in user and supplier workshops and forums.
  • Support application adoption across the business.

Requirements

  • Previous experience in wealth management or a similar field.
  • Understanding of wealth management or financial services products and processes.
  • Proficient IT skills in core Microsoft Office systems.
  • Experience in an application support role or similar.
  • Experience or awareness of SQL, Rest API, JIRA, and Confluence.

About Evelyn Partners

Evelyn Partners is the UK's leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities, and businesses.

We provide an award-winning service for our clients by employing the best people. We believe that everyone deserves access to good advice, regardless of where they're at in their financial journey.

An exceptional track record of growth and innovation is driven by our core values of: Personal, offering advice based on a true understanding of what matters to our clients; Partnership, working with our clients in a joined-up, collaborative way; and Performance, demonstrating a breadth and depth of advice expertise to deliver first-class results.



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