Technical Support Analyst
3 weeks ago
Hybrid Application Support Role
Head Resourcing is seeking a skilled Application Support Analyst to join their team in Glasgow. This role involves providing first-line assistance to the IT Development Team by acknowledging and analyzing support requests.
- Identify and analyze support requests made to the IT Development Team on a daily basis.
- Escalate complex requests to the second line of support while providing relevant information.
- Develop SQL scripts to help analyze problems reported.
- Execute SSIS packages as part of routine support tasks.
- Proficiency in SQL and good understanding of SQL Server Management Studio, SQL Agent, and SSIS error handling are required.
- Familiarity with Life/Pensions products is desirable.
- Awareness or experience with Sonata Financial Systems software is also desirable.
This role is a hybrid position, requiring attendance at the Glasgow office two days per week.
We Care About Our Customers
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We view change as an opportunity for growth. Our progress is guided by prudent risk management.
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