Technical Support Analyst

3 weeks ago


Glasgow, Glasgow City, United Kingdom Head Resourcing Full time

Hybrid Application Support Role

Head Resourcing is seeking a skilled Application Support Analyst to join their team in Glasgow. This role involves providing first-line assistance to the IT Development Team by acknowledging and analyzing support requests.

  1. Identify and analyze support requests made to the IT Development Team on a daily basis.
  2. Escalate complex requests to the second line of support while providing relevant information.
  3. Develop SQL scripts to help analyze problems reported.
  4. Execute SSIS packages as part of routine support tasks.
  5. Proficiency in SQL and good understanding of SQL Server Management Studio, SQL Agent, and SSIS error handling are required.
  6. Familiarity with Life/Pensions products is desirable.
  7. Awareness or experience with Sonata Financial Systems software is also desirable.

This role is a hybrid position, requiring attendance at the Glasgow office two days per week.

We Care About Our Customers

Our customers are central to our operations.

We Keep Moving Forward

We view change as an opportunity for growth. Our progress is guided by prudent risk management.



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