IT Support Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Sanderson Full time

Job Title: Application Analyst

Job Summary:

We are seeking a skilled Application Analyst to join our Global IT team. The successful candidate will be responsible for establishing and building strong relationships with IT and business stakeholders to understand support requirements and internal systems.

Key Responsibilities:

  • Identify, track, and resolve application problems on a day-to-day basis.
  • Responsible for application environments to support unit, regression, and user acceptance testing.
  • Establish strong relationships with stakeholders to understand and prioritise issues.
  • Create specifications, process/data maps, and use cases.
  • Work with other Analysts on designing and operating data interfaces and APIs.
  • Administer procedures for application use and security access; monitoring KPIs and gathers performance metrics.
  • Create and update application support documentation.
  • Work with Analytics team in identifying table relationships and data behaviour to improve data quality within the data warehouse.
  • Develop reports and dashboards to assist in identifying KPIs and data trends.

Requirements:

  • Experience of providing 2nd level operational support for large business applications across the full application lifecycle.
  • Sound SQL querying experience and experience with report/dashboard writing software, such as Power BI is highly beneficial.
  • Must be adaptable, with the ability to learn and understand internal business systems and make suggestions for improvement.
  • Results-driven, with the ability to prioritise and complete tasks with minimum guidance or prompting.
  • Proactive, dependable, and positive attitude.

About the Role:

This is an exciting opportunity to join a market-leading client in the midst of a period of growth due to huge investment. The successful candidate will be a significant contributor to the team's IT success, supporting and delivering applications and collaborating directly with other IT functions of the business.

What We Offer:

An excellent salary and benefits package, as well as the opportunity to work with a talented team in a dynamic and evolving business environment.



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