IT Support Specialist
3 weeks ago
Job Title: IT Support Specialist
We are seeking an IT Support Specialist to join our team at RSK Group. The successful candidate will be responsible for providing technical support to our staff across all locations.
Main Responsibilities:
- Provide 2nd line support to all staff
- Manage Service Desk tickets through ITSM tools
- Prioritise workload effectively between BAU and project work
- Device Management – through Intune ensuring security and compliance is maintained
- End User / Infrastructure Troubleshooting leading to fault resolution
- Software Management – manage Software deployments, non-standard software renewals, procurement & licensing as well as fault diagnosis & liaison with 3rd party vendors
- Active Directory Maintenance (AD & AAD) – perform user detail changes when needed to maintain accuracy of this important resource
- Peripheral item management - maintaining stock levels, issuing new items to staff and maintaining records
- Licence portal - procurement of new software licences as and when needed
- Liaise with 3rd parties regarding old equipment disposal
Requirements:
- At least 2-3 years previous experience within a similar IT position
- Excellent communication skills
- Ability to work on your own initiative as well as part of a team
- Experience of configuring and managing a Microsoft 365 environment including User Management, Device Management, Endpoint Security & Compliance, as well as Knowledge of basic networking – DNS, DHCP, TCP/IP (experience with Meraki desirable)
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