Application Support Specialist
4 weeks ago
About the Role:
We are seeking an experienced Application Support and Onboarding Specialist to join our team at Nine Twenty Recruitment. As a key member of our support team, you will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and acting as a super user and product expert.
Key Responsibilities:
- Onboard new customers, guiding them through the setup, migration, and integration of financial systems.
- Act as a super user and product expert, providing in-depth knowledge of the platform and resolving user queries.
- Train customers on the use of their SaaS applications, ensuring they are confident and fully equipped to leverage the system's features.
- Assist with sandbox, data migration, and ensure smooth transitions for clients from legacy systems to advanced platforms.
- Provide ongoing support, troubleshooting technical issues, and addressing customer concerns.
- Collaborate with internal teams to improve customer onboarding processes and ensure clients' feedback is incorporated into future product developments.
Requirements:
- Strong experience in customer support or training roles, ideally with a focus on SaaS or financial systems.
- Ability to explain complex systems in simple terms and provide effective training to users with varying technical knowledge.
- Knowledge of financial applications, accounting systems, or similar technology.
- Excellent communication and interpersonal skills with a passion for helping clients succeed.
- Experience in onboarding and data migration processes is a plus.
- A proactive attitude, problem-solving skills, and the ability to adapt in a fast-paced, client-driven environment.
What We Offer:
- A competitive salary, comprehensive bonus, benefits, and a supportive, inclusive work culture.
- The opportunity to be part of a pioneering team transforming the financial SaaS landscape.
- A role where your expertise makes a direct impact on customer success.
- Collaboration with industry leaders in a company that values innovation, customer service, and teamwork.
About Us:
Nine Twenty Recruitment is a well-established global SaaS provider with over 40 years of experience in delivering tailored software solutions. We have a strong client base in the UK and a growing international presence, with a market-leading software solution in our industry.
We prioritize employee development, well-being, and job satisfaction, fostering a culture where employees rarely leave. If you are an enthusiastic individual who is ready to help clients transition smoothly, understand the platform deeply, and provide world-class support and training, we'd love to hear from you.
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