Application Support Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full time

About the Role:

We are seeking an experienced Application Support and Onboarding Specialist to join our team at Nine Twenty Recruitment. As a key member of our support team, you will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and acting as a super user and product expert.

Key Responsibilities:

  • Onboard new customers, guiding them through the setup, migration, and integration of financial systems.
  • Act as a super user and product expert, providing in-depth knowledge of the platform and resolving user queries.
  • Train customers on the use of their SaaS applications, ensuring they are confident and fully equipped to leverage the system's features.
  • Assist with sandbox, data migration, and ensure smooth transitions for clients from legacy systems to advanced platforms.
  • Provide ongoing support, troubleshooting technical issues, and addressing customer concerns.
  • Collaborate with internal teams to improve customer onboarding processes and ensure clients' feedback is incorporated into future product developments.

Requirements:

  • Strong experience in customer support or training roles, ideally with a focus on SaaS or financial systems.
  • Ability to explain complex systems in simple terms and provide effective training to users with varying technical knowledge.
  • Knowledge of financial applications, accounting systems, or similar technology.
  • Excellent communication and interpersonal skills with a passion for helping clients succeed.
  • Experience in onboarding and data migration processes is a plus.
  • A proactive attitude, problem-solving skills, and the ability to adapt in a fast-paced, client-driven environment.

What We Offer:

  • A competitive salary, comprehensive bonus, benefits, and a supportive, inclusive work culture.
  • The opportunity to be part of a pioneering team transforming the financial SaaS landscape.
  • A role where your expertise makes a direct impact on customer success.
  • Collaboration with industry leaders in a company that values innovation, customer service, and teamwork.

About Us:

Nine Twenty Recruitment is a well-established global SaaS provider with over 40 years of experience in delivering tailored software solutions. We have a strong client base in the UK and a growing international presence, with a market-leading software solution in our industry.

We prioritize employee development, well-being, and job satisfaction, fostering a culture where employees rarely leave. If you are an enthusiastic individual who is ready to help clients transition smoothly, understand the platform deeply, and provide world-class support and training, we'd love to hear from you.



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