Customer Governance Specialist

2 weeks ago


Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time
About the Role

We are looking for a skilled Customer Governance Specialist to join our team in Nottingham, UK. The successful candidate will play a key role in our Consumer Duty and Customer Outcome Testing team, undertaking a key 1st line role in the UK Risk Office by overseeing governance within customer-focused forums.

Key Responsibilities
  1. Oversee governance within customer-focused forums, ensuring we are focusing on the key areas as a business
  2. Partner with the business to ensure consumer committee and forum materials are captured, reviewed, and challenged where applicable
  3. Support the facilitation of key Consumer Duty governance committees
What We Offer
  • A competitive salary of £60,000 - £70,000 per annum, depending on experience
  • A hybrid working model, giving you flexibility to work from our offices and from home
  • A comprehensive benefits package, including pension scheme, bonus, generous holiday entitlement, and private medical insurance – with flexible benefits available

You will be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays, and Thursdays. We have a fully-serviced gym, subsidised restaurant, mindfulness, and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.



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