Customer Account Specialist

2 days ago


Beeston, United Kingdom Capital One - UK Full time
Job Title: Customer Account Specialist

We are seeking a dedicated and empathetic individual to join our team as a Customer Account Specialist. As a key member of our Collections Team, you will be responsible for providing exceptional customer service and support to customers who are experiencing difficulties making payments.

This role requires strong communication skills, resilience, and the ability to work effectively in a team. You will have the opportunity to signpost customers to wider support services and work with external partners to help put plans in place.

The ideal candidate will have a natural problem-solving approach, excellent interpersonal skills, and a passion for giving great advice. In return, we offer a competitive salary of £27,000 per annum, plus access to core benefits, including pension scheme, generous holiday entitlement, and private medical insurance.

  • Natural problem solver focused on getting the right outcomes for our customers
  • Resilience and ability to work in challenging situations
  • Excellent communication and interpersonal skills

CAPITAL ONE is committed to creating a level playing field and seeks to create teams that are representative of our customers and the communities we serve. We value diversity and inclusivity, and we welcome applications from individuals who identify with under-represented groups in our industry.



  • Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    About the RoleWe are looking for a skilled Customer Governance Specialist to join our team in Nottingham, UK. The successful candidate will play a key role in our Consumer Duty and Customer Outcome Testing team, undertaking a key 1st line role in the UK Risk Office by overseeing governance within customer-focused forums.Key ResponsibilitiesOversee governance...


  • Beeston, United Kingdom EMCS Full time

    **Company**: EMCS **Hours**: Monday to Thursday 09:00 to 17:30, Friday 09:00 to 17:00 **Salary**: £22,308- £24,823 per annum with additional OTE of £400 per month (which is uncapped should you supersede your targets). We are looking for an enthusiastic Sales and Customer Service Coordinator to join our team at our office based in Chilwell, Nottingham....


  • Beeston, United Kingdom The Nottingham Full time

    **About The Role**: **Contract type: Permanent** **Hours: Full-Time (35 Hours)** **Location: Beeston** **Salary**:_ £22500_ As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer...


  • beeston, United Kingdom Capital One - UK Full time

    Job Title: Debt Resolution SpecialistWe are seeking a Debt Resolution Specialist to join our team in Nottingham.About the Role:As a Debt Resolution Specialist, you will work with customers who are struggling to make credit card payments due to health issues, job loss or personal vulnerabilities.You will provide empathetic communication, strong...


  • Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    About This RoleThis is a challenging and rewarding opportunity to join our Consumer Duty and Customer Outcome Testing team as a Risk Governance Specialist. You will play a key role in ensuring the effectiveness of our risk management strategies and contributing to the achievement of our organisational goals.Key Responsibilities:Develop and maintain...


  • beeston, United Kingdom Capital One - UK Full time

    Capital One - UK is looking for a skilled Risk Management Specialist to join our Risk Office. This permanent role is based in our Nottingham offices, with a hybrid working model that gives you flexibility to work from home.As a Risk Management Specialist, you will oversee governance within customer-focused forums and ensure the company is focusing on key...


  • beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...


  • Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...


  • Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time £27,000

    We are committed to creating a level playing field and strive to build teams that reflect our customers and the communities we serve. As a Collections Advisor at Capital One UK, you will play a crucial role in supporting and guiding our customers through challenging situations with empathy and professionalism.Key Responsibilities:Customer-Focused Approach:...


  • Beeston, United Kingdom Village Hotels - Nottingham Full time

    About Us: Village Hotel Club is a lively and modern space for guests to work, eat, relax, play and exercise.Our Leisure Team: We are looking for a highly motivated and customer-focused individual to join our team as a Pool and Spa Safety Specialist. As a key member of our leisure team, you will play a crucial role in ensuring the safety and well-being of our...


  • Beeston, United Kingdom Oscar Associates (UK) Limited Full time

    Job DescriptionThis is an exciting opportunity to drive business growth and strategic partnerships at Oscar Associates (UK) Limited. We are seeking a highly motivated Commercial Growth Specialist to join our dynamic team.The ideal candidate will have experience in cloud hosting, VoIP, and hybrid work patterns. They will be responsible for developing and...

  • Risk Manager

    1 week ago


    beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    4 days ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    7 days ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer GovernanceAbout this RoleThis individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    1 week ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    1 week ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer GovernanceAbout this RoleThis individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    1 week ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer GovernanceAbout this RoleThis individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...


  • Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    Job Title: Risk Management SpecialistWe are seeking an experienced Risk Management Specialist to join our team in the UK. This is a permanent position based in our Nottingham office.This role offers a great opportunity for those looking to advance their career in risk management, with exposure across the business and partnership with senior leaders,...


  • Beeston, Nottinghamshire, United Kingdom CV-Library Full time

    About the OpportunityFusion People Ltd is seeking a skilled Workforce Planning Specialist to manage incoming calls, workforce planning, and reactive maintenance work coming through from external clients. The successful candidate will have excellent communication skills and the ability to work well as part of a team.Key ResponsibilitiesSchedule work across...


  • Beeston, United Kingdom Capital One Full time

    About the RoleWe are seeking an experienced Business Continuity Specialist to lead our UK Business Continuity team. This is a 15-month secondment opportunity that will drive our thinking on business continuity and ensure its effective implementation.Key ResponsibilitiesLead the day-to-day activities of our UK Business Continuity team, ensuring their...