Customer Governance Specialist

3 days ago


Beeston, United Kingdom Capital One - UK Full time
Join Our Team

We are seeking a Customer Governance Specialist to join our Consumer Duty and Customer Outcome Testing team in the UK. This individual will play a key role in ensuring the effective implementation of consumer duty principles across the business.

Key Responsibilities
  • Partner with the business to ensure consumer committee and forum materials are captured, reviewed, and challenged where applicable.
  • Support the facilitation of key Consumer Duty governance committees.
  • Play a core role in the ongoing programme of governance improvement across the Risk Office and wider business.
  • Review insights identified across multiple sources and highlight key themes for senior stakeholders.
Requirements
  • Risk management professional with internal risk management experience.
  • Good understanding of customers, customer regulation, and Consumer Duty.
  • Proven experience in analysing qualitative and quantitative data and summarising findings into key insights.
  • Great stakeholder management skills and ability to collaborate and influence a wide range of people.

The ideal candidate will have excellent project management skills and be able to coordinate multiple tasks and deadlines effectively. They should be able to work effectively in a team environment and adapt to changing priorities.

What We Offer
  • A competitive salary of £70,000-£90,000 per annum.
  • A comprehensive benefits package, including pension scheme, bonus, generous holiday entitlement, and private medical insurance.
  • Opportunities for career progression and professional development through our Capital One University training programmes.


  • Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    About the RoleWe are looking for a skilled Customer Governance Specialist to join our team in Nottingham, UK. The successful candidate will play a key role in our Consumer Duty and Customer Outcome Testing team, undertaking a key 1st line role in the UK Risk Office by overseeing governance within customer-focused forums.Key ResponsibilitiesOversee governance...


  • Beeston, United Kingdom Capital One - UK Full time

    Job Overview:As a Risk Management Specialist at Capital One UK, you will play a key role in our Consumer Duty and Customer Outcome Testing team. Your primary responsibility will be to oversee governance within customer-focused forums and ensure we focus on key areas as a business.Working closely with the business, you will ensure that consumer committee and...


  • Beeston, United Kingdom Capital One - UK Full time

    There's never been a more exciting time to join Capital One - UK. As a Customer Governance Lead, you'll be at the forefront of our Consumer Duty and Customer Outcome Testing team, playing a key role in shaping our approach to risk management. With an estimated salary of £60,000 - £80,000 per annum, depending on experience, this role offers excellent...


  • Beeston, United Kingdom Capital One - UK Full time

    About UsCapital One is a leading financial institution committed to innovation and customer success. Our mission is to provide exceptional banking services that meet the evolving needs of our clients.Job SummaryWe are seeking a talented Risk Governance Specialist to join our UK team. In this role, you will play a key part in overseeing consumer duty...

  • Risk Manager

    3 weeks ago


    beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    2 weeks ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    3 weeks ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    3 weeks ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer GovernanceAbout this RoleThis individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    3 weeks ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer GovernanceAbout this RoleThis individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    3 weeks ago


    Beeston, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer GovernanceAbout this RoleThis individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...


  • Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    At Capital One, we are committed to helping our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We believe that innovation is powered by perspective, and teamwork and respect for each other lead to superior results.We are currently seeking a skilled Risk Management Professional to join our team in Nottingham, UK. As a key member...


  • Beeston, United Kingdom Capital One - UK Full time

    ResponsibilitiesAudit and Exam Management: Provide support during audits and regulatory exams, and support in the delivery of key risk mitigation and remediation activities.Governance Activities: Support the governance activities that allow Accountable Executives to comply with their obligations under the Senior Manager and Certification Regime.Risk...


  • Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    About the RoleThis is a permanent position based in our Nottingham offices, offering a hybrid working model that provides flexibility to work from home and our office. You will be required to attend the office 3 days a week on Tuesdays, Wednesdays, and Thursdays.Job Description:Oversee governance within customer-focused forums to ensure we are focusing on...


  • beeston, United Kingdom Capital One - UK Full time

    At Capital One - UK, we are seeking a Chief Governance Officer to join our Consumer Duty and Customer Outcome Testing team. This individual contributor will play a key role in overseeing governance within customer-focused forums and ensuring the company is focusing on key areas as a business.This permanent position is based in our Nottingham offices, with a...

  • Risk Manager

    3 weeks ago


    Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...

  • Risk Manager

    3 weeks ago


    Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer Governance About this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you’ll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...


  • Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    Are you a motivated and experienced Risk Management Professional looking for a new challenge? Do you have a passion for delivering excellent customer outcomes and ensuring that our business practices are aligned with our values?We are currently seeking a skilled Risk Management Professional to join our team in Nottingham, UK. As a key member of our Consumer...


  • Beeston, United Kingdom Capital One - UK Full time

    Job SummaryWe are seeking a highly skilled Chief Risk Governance Officer to join our Consumer Duty and Customer Outcome Testing team in the UK. This individual will play a key role in overseeing governance within customer-focused forums, ensuring we prioritize key areas as a business.Key ResponsibilitiesPartners with the business to ensure consumer committee...


  • Beeston, United Kingdom Capital One - UK Full time

    Job Title: Customer Account SpecialistWe are seeking a dedicated and empathetic individual to join our team as a Customer Account Specialist. As a key member of our Collections Team, you will be responsible for providing exceptional customer service and support to customers who are experiencing difficulties making payments.This role requires strong...


  • Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time

    About This RoleThis is a challenging and rewarding opportunity to join our Consumer Duty and Customer Outcome Testing team as a Risk Governance Specialist. You will play a key role in ensuring the effectiveness of our risk management strategies and contributing to the achievement of our organisational goals.Key Responsibilities:Develop and maintain...