Customer Governance Lead

3 days ago


Beeston, United Kingdom Capital One - UK Full time
There's never been a more exciting time to join Capital One - UK. As a Customer Governance Lead, you'll be at the forefront of our Consumer Duty and Customer Outcome Testing team, playing a key role in shaping our approach to risk management. With an estimated salary of £60,000 - £80,000 per annum, depending on experience, this role offers excellent opportunities for career growth and development.

As a risk management professional with internal risk management experience, you'll bring your expertise to bear in overseeing governance within customer-focused forums, ensuring we are focusing on the key areas as a business. You'll work closely with stakeholders to analyse qualitative and quantitative data, identify key insights, and drive improvements across the organisation.

With our hybrid working model, you'll enjoy the flexibility to work from our offices or from home, with many of our associates enjoying flexible working arrangements. You'll also benefit from access to our core benefits, including pension scheme, bonus, generous holiday entitlement, and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme, and enhanced parental leave.

Join us at Capital One - UK and contribute to our mission of transforming banking for good. Our values of innovation, simplicity, and humanity guide everything we do, and we're committed to creating a workplace culture that's inclusive, supportive, and empowering.

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