German Speaking Customer Service Representative

4 days ago

London, Greater London, United Kingdom Euro London Appointments Full time
About the Role

We are seeking a highly skilled German-speaking Customer Service Advisor to join our client's team at Euro London Appointments. As a key member of our customer service team, you will be responsible for providing exceptional service to our German-speaking clients.

Key Responsibilities
  • Handle customer inquiries and provide solutions to customer issues in a timely and professional manner.
  • Maintain accurate customer records and log interactions.
  • Work collaboratively with team members and management to improve customer experiences.
Requirements
  • Fluent in both written and spoken German.
  • Strong communication and problem-solving skills.
  • Prior experience in a customer service role is advantageous.
  • Ability to work independently in a remote setting.
Shift Patterns

We offer two 5-week rotational shift patterns for this role:

Pattern 1
  • Week 1: Monday to Friday, 07:00 – 15:15
  • Week 2: Monday to Thursday, 07:30 – 15:45, and Saturday, 11:45 – 20:00
  • Week 3: Monday to Friday, 11:00 – 19:15
  • Week 4: Monday to Thursday, 08:00 – 16:15, and Saturday, 09:45 – 18:00
  • Week 5: Monday to Friday, 11:45 – 20:00
Pattern 2
  • Week 1: Monday to Friday, 07:00 – 15:15
  • Week 2: Monday to Thursday and Saturday, 07:30 – 15:45
  • Week 3: Monday to Friday, 11:00 – 19:15
  • Week 4: Monday to Thursday and Saturday, 08:00 – 16:15
  • Week 5: Monday to Friday, 11:45 – 20:00
Benefits
  • Gym discount
  • Life insurance
  • Ability to work remote
  • Company discount
  • Eye tests
  • Buy/sell 5 days of holiday a year
  • Enhanced maternity/paternity pay

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