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German Speaking Customer Service Supervisor
2 months ago
Position: German Customer Service Team Leader
Work Arrangement: Hybrid model with 4 days remote and 1 day in-office.
A prominent international organization is seeking a fluent German-speaking Customer Service Team Leader. This role is pivotal in ensuring exceptional service delivery and enhancing customer satisfaction within the German market. The successful candidate will oversee a dedicated team, fostering strong customer relationships while adeptly managing complex inquiries and ensuring prompt resolutions.
Key Responsibilities:
- Inspire and guide the team, focusing on coaching and developing a high-performing unit.
- Supervise a group of Customer Care Administrators.
- Address intricate customer inquiries and ensure thorough follow-up.
- Utilize specialized IT systems to manage and process customer requests and orders.
- Conduct various quality assessments and support team development through a coaching methodology.
- Perform regular one-on-one meetings and performance evaluations.
- Handle customer inquiries during peak periods.
- Assist in the recruitment process for Customer Care roles.
- Collaborate with colleagues to enhance overall team performance.
- Expand product and process knowledge to maintain high standards of customer service.
- Act as a proud representative of the organization to both customers and team members.
Candidate Profile:
- Demonstrated experience in a Team Leader or Supervisor role.
- Strong passion for delivering outstanding customer service.
- Proficient in both spoken and written German and English.
- Eager to learn and navigate various specialized IT systems.
- Exemplary communication skills with a positive and engaging demeanor.
- Flexible coaching and feedback capabilities.
- Effective leadership in managing change and prioritizing diverse tasks.
- Ability to work collaboratively within a team, seeking assistance when needed.
- Proactive in taking ownership and driving team engagement.
- Skilled in interpreting metrics for continuous improvement.
- Strong problem-solving abilities and initiative in knowledge development.
Working Hours:
Rotational shifts over a 5-week period, with flexibility in start times.
Three weeks will follow a schedule of 09:00-17:15, Monday to Friday, with weekends off. The remaining two weeks will include shifts from Monday to Thursday and Saturday, with Fridays and Sundays off.
Location:
- This position requires a combination of remote and office work, with candidates expected to commute to the office as necessary.
- Hybrid working model includes one day per week in the office.
Athena Resourcing Solutions is an equal opportunity employer, welcoming applications from individuals of diverse backgrounds and experiences. We appreciate all applications; however, only those shortlisted will be contacted.
Keywords: Hybrid, German, Customer Service, Customer Care, Administration, Fluent German.
