German Speaking Customer Service Representative
2 weeks ago
We are seeking a highly skilled and multilingual Customer Service Representative to join our team in central London. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, utilizing your German language skills to communicate effectively and resolve any issues that may arise.
Key Responsibilities:
- Provide timely and professional responses to customer inquiries via phone and email
- Proactively address and resolve customer complaints and issues
- Process and track orders, ensuring accurate and efficient delivery
- Collaborate with the sales team and other departments to achieve business objectives
- Stay up-to-date with product knowledge and promotions to provide informed customer support
About You:
To succeed in this role, you will require previous experience in a fast-paced customer support environment, handling a high volume of orders and customer inquiries. Your excellent communication skills, both written and verbal, will enable you to effectively communicate with customers and colleagues alike. Additionally, your fluency in German and English will be essential in providing seamless customer support.
Requirements:
- Fluency in German and English, both written and spoken
- Beneficial to have knowledge of Austrian German, Czech, or Slovakian
- Previous experience in customer support, sales administration, or order fulfillment
- Ideal experience in providing wholesale customer support services in a product support and/or order dispatch environment
- Strong communication skills and ability to work in a fast-paced environment
How to Apply:
Please submit your CV in English and Word format to Ismael at Language Matters. We look forward to hearing from you
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