German Speaking Customer Service Representative

3 weeks ago


London, Greater London, United Kingdom Debro Group Ltd. ta ABL Recruitment Full time
Customer Service Representative - German Language

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, interacting with them through various communication channels such as phone and emails to answer their questions, resolve their issues, and ensure their satisfaction.

Responsibilities:
  • Respond to customer inquiries regarding our products, services, policies, procedures, etc.
  • Assist customers in other inquiries related to their purchase experience.
  • Handle customer complaints finding appropriate solutions to ensure their satisfaction.
  • Escalate cases requiring additional assistance.
  • Contribute to the continuous improvement of processes and services by providing feedback and suggestions.
Requirements:
  • Excellent written and verbal communication skills in German and English.
  • Ability to actively listen and understand customer needs.
  • Ability to problem-solve effectively and make autonomous decisions when necessary.
  • Strong customer orientation and ability to remain calm and courteous even in challenging situations.
  • Ability to work effectively in a dynamic environment and handle multiple tasks simultaneously.
  • Good understanding of computer tools, technical systems (SAP, optional C4C) and different processes within those systems.
  • German native (or fluent).
Education and Experience:
  • High school diploma (or equivalent) required.
  • Previous experience in customer service would be an advantage.
  • Additional skills appreciated = SAP knowledge / French speaking.


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