German Speaking Customer Service Representative
7 days ago
We are seeking a highly skilled German-speaking Customer Service Representative to join our team in central London. As a key member of our multilingual team, you will be responsible for providing exceptional customer service to our clients, utilizing your German language skills to communicate effectively.
Key Responsibilities- Provide timely and professional responses to client queries via phone and email
- Proactively resolve returns and exchange issues
- Process and track orders with accuracy and efficiency
- Collaborate with the sales team and other departments as needed
- Stay up-to-date with new products and promotions to provide informed support
To succeed in this role, you will need previous experience in dealing with high-volume outbound orders from wholesale clients in a fast-paced environment. You should be fluent in German and English, both written and spoken, and have a keen interest in fashion. Experience working in online customer support, customer service, sales administration, or order fulfillment is essential. Ideally, you will have previous experience providing wholesale customer support services in a product support and/or order dispatch environment.
Requirements- Fluency in German and English, both written and spoken
- Beneficial to have knowledge of Austrian German, Czech, or Slovakian
- Previous experience working in online customer support, customer service, sales administration, or order fulfillment
- Strong communication skills and ability to work in a fast-paced environment
To apply, please send your CV in English and in Word format to Ismael at Language Matters.
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