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German Speaking Customer Service Supervisor
2 months ago
Position: German Customer Service Team Leader
Work Arrangement: Hybrid model with 4 days remote and 1 day in-office.
A prominent international organization is seeking a fluent German-speaking Customer Service Team Leader. The ideal candidate will be responsible for ensuring exceptional service delivery and enhancing customer satisfaction for the German market. This role involves managing a dedicated team that provides specialized customer support, fostering strong relationships with clients, and addressing complex inquiries effectively.
Key Responsibilities:
- Inspire and guide the team, fostering a culture of high performance.
- Oversee a group of Customer Care Administrators.
- Address intricate customer issues and ensure follow-up actions are completed.
- Utilize specialized IT systems to manage and resolve customer orders and inquiries.
- Conduct quality assessments across various channels and facilitate team development through coaching.
- Perform regular one-on-one meetings and evaluations of team performance.
- During peak periods, handle customer calls and inquiries directly.
- Assist in the recruitment process for Customer Care roles.
- Collaborate with colleagues to enhance overall team performance.
- Expand product and process knowledge to maintain high standards of customer service.
- Act as a proud representative of the organization to both customers and team members.
Candidate Profile:
- Experience in a supervisory or team leader role.
- Strong commitment to delivering outstanding customer service.
- Proficient in both spoken and written German and English.
- Eager to learn and adapt to various bespoke IT systems.
- Excellent communication skills with a positive and engaging demeanor.
- Flexible coaching and feedback abilities.
- Proven change leadership skills and capacity to manage a diverse workload.
- Ability to work collaboratively within a team and seek assistance when needed.
- Demonstrated ownership and drive for team engagement.
- Skilled in interpreting metrics for continuous improvement.
- Strong problem-solving capabilities and initiative to enhance personal knowledge.
Working Hours:
This position operates on a rotational shift schedule with some flexibility in start times.
Location:
- This role combines remote work with occasional office attendance.
- Hybrid working model includes one day per week in the office.
Athena Resourcing Solutions is an equal opportunity employer, welcoming applications from diverse backgrounds. We appreciate the interest of all candidates; however, only those selected for an interview will be contacted.
Keywords: Hybrid, German, Customer Service, Management, Administration, Fluent German.
