Revenue and Benefits Caseworker

1 month ago


Guildford, Surrey, United Kingdom Guildford Borough Council Full time
Job Opportunity: Revenue and Benefits Caseworker

We are seeking a skilled and motivated individual to join our team as a Revenue and Benefits Caseworker. This is an exciting opportunity to work in a fast-paced environment, providing excellent customer service and making a real difference in the community.

In this role, you will be responsible for accurately assessing and processing Housing Benefit and Local Council Tax Support claims, working effectively with customers and other agencies to ensure accurate entitlement and fraud prevention.

You will also have the opportunity to work collaboratively with other specialists across the council, expanding your skills and knowledge within the case work team.

The successful candidate will be required to manage cases allocated on workflow, ensuring they are resolved quickly and efficiently. They will also need to undertake training and support as identified.

This is an entry-level role, with full training provided. We offer a supportive working environment, flexible working arrangements, and opportunities for career development.

Key responsibilities include:

  • Accurately assessing and processing Housing Benefit and Local Council Tax Support claims
  • Working effectively with customers and other agencies to ensure accurate entitlement and fraud prevention
  • Managing cases allocated on workflow, ensuring they are resolved quickly and efficiently

Requirements include:

  • A proactive approach, with strong administrative skills
  • Excellent interpersonal skills and confidence in dealing with people of different social, economic, and professional backgrounds
  • Conscientious attitude and attention to detail
  • A good standard of numeracy and literacy
  • IT skills are essential
  • Ability to work as part of a team
  • Good organisational skills with the ability to take the initiative

The salary for this role is between £26,633 and £28,724, offering excellent prospects for career progression. We also offer a range of benefits, including annual leave entitlement, access to our flexible working scheme, pension scheme, and pleasant working environment near the town centre.

Guildford is a thriving market town and regional centre for leisure, business, education, shopping, and culture. The town's geographical location provides excellent transport links, with London just 30 minutes away by train.



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