Senior Housekeeping Operations Coordinator

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom WGC Ltd. Full time

As a key member of our housekeeping team, you will be responsible for managing the day-to-day operations of the department and supporting your colleagues in delivering excellent service to our guests.

Key Responsibilities:
  • Room Management: Conduct regular inspections of rooms to ensure they meet company standards
  • Productivity Improvement: Develop and implement strategies to enhance productivity and efficiency in room cleaning operations
  • Resource Planning: Analyze guest data to determine resource and material requirements, ensuring timely delivery
  • Communication: Build and maintain strong relationships with GM, Hotel Team, HSK team, and suppliers to facilitate effective communication and best practice implementation
  • Guest Satisfaction: Identify opportunities to enhance Guest Satisfaction
  • Health and Safety: Adhere to Health and Safety Policy, maintaining tidy and organized work areas COSHH/Manual Handling
  • Team Management: Recruit, train, manage, and monitor team performance on a daily and weekly basis
  • Financial Performance: Meet and exceed financial targets
  • Expenditure Management: Manage expenditure and payroll to meet budget requirements
  • Professional Development: Engage in training to enhance skills and performance
  • Problem-Solving: Resolve routine challenges encountered during the job

The ideal candidate will possess prior experience working in a housekeeping environment, demonstrate the ability to provide a consistent level of service in a demanding environment, and wish to join an organization offering exceptional development and career progression opportunities.

Compensation Package: Competitive salary and benefits



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