Hotel Guest Service Ambassador

2 months ago

Stansted Mountfitchet, United Kingdom Aimbridge Full time

Job Summary

Aimbridge Hospitality EMEA is seeking a skilled Guest Service Assistant to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.

About Aimbridge Hospitality EMEA

Aimbridge Hospitality EMEA is a leading hospitality company with a portfolio of over 1,600 hotels and resorts worldwide. We partner with top brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels, to provide exceptional guest experiences.

Benefits

  • Hotel Discounts: Enjoy staff rates and up to 50% discount on food, beverage, and spa services across our portfolio.
  • Wagestream: Stream up to 40% of your pay as you earn it and set automatic savings to support your financial well-being.
  • Employee Assistance Program: Access 24/7 support for your personal and professional needs.
  • Volunteer Days: Take up to two days per year to support a charity of your choice.
  • Holiday Entitlement: Enjoy a minimum of 30 days holiday per year.
  • Paid Breaks: Take regular breaks to recharge and refocus.
  • Flexible Working: Enjoy flexible working opportunities to balance your work and personal life.

Job Responsibilities

As a Guest Service Assistant, you will be the first point of contact for our guests, welcoming them with a friendly smile and exceptional service. You will work closely with your team to ensure smooth and efficient service delivery, delivering the best possible guest experience every time.

Requirements

To succeed in this role, you will be passionate about delivering exceptional guest experiences and living our brand standards. You will be a team player, committed to providing outstanding service and ensuring seamless service delivery.

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