Estates Service Desk Manager
2 days ago
We are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.
Key Responsibilities:- Manage the Estates Maintenance Service Desk, ensuring that all service requests are handled efficiently and effectively.
- Monitor and report on the performance of our service providers, using key performance indicators (KPIs) and service level agreements (SLAs).
- Develop and implement standard operating procedures and service level standards for the Service Desk, to deliver outstanding client service to our Trust colleagues and stakeholders.
- Collate information and produce reports on contractor and fabric maintenance SLA and KPI performance, for review in monthly contract review meetings.
- Be the first point of contact for all service delivery escalations, providing leadership and guidance to our Service Desk team.
- Ensure that excellent customer service is provided to all clinical and non-clinical teams within the Trust, promoting a culture of continuous improvement and high performance.
- Manage department budgets, staff appraisals, performance reviews, and department sickness reviews.
- Produce reports on the performance of maintenance services, to ensure that KPIs are met and service standards are maintained.
- Practical experience of working in an engineering/estates Service Desk at management/supervisor level.
- CAFM systems management/operation.
- Experience working with spreadsheets and word processors such as Excel and Word.
- Experience in office management.
- Experience of working for an NHS Trust or similar public sector body.
- Practical experience of negotiating and conflict resolution.
Royal Berkshire NHS Foundation Trust is one of the largest general hospital foundation Trusts in the country, serving a population of over 500,000 people. We are committed to delivering high-quality care to our patients, and our Estates team plays a critical role in supporting this mission.
We are looking for a highly skilled and experienced Estates Service Desk Manager to join our team. If you have a passion for delivering excellent customer service and a proven track record of managing service desks, we would love to hear from you.
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.About the RoleThe...
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.About the RoleThe...
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
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Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates department, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.Key...
-
Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates department, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.Key...
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates Maintenance department, you will be responsible for effectively managing the Service Desk and progressing service requests.Key Responsibilities:Manage the Estates...
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates Maintenance department, you will be responsible for effectively managing the Service Desk and progressing service requests.Key Responsibilities:Manage the Estates...
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Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
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Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
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