Estates Service Desk Manager
2 days ago
We are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates department, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.
Key Responsibilities:- Manage the Estates Maintenance Service Desk to ensure that all service requests are processed in a timely and efficient manner.
- Monitor the performance of service providers and ensure that they are meeting the required standards.
- Develop and implement standard operating procedures and service level standards for the Service Desk to deliver outstanding client service.
- Collate information and produce reports on contractor and fabric maintenance Service Level Agreements (SLA) and Key Performance Indicator (KPI) performance.
- Provide leadership and guidance to the Service Desk team to ensure that they are working effectively and efficiently.
- Be responsible for completing department sickness reviews, managing annual leave, staff appraisals, and performance reviews.
- Manage department budgets and ensure that all financial transactions are accurate and up-to-date.
- Practical experience of working in an engineering/estates Service Desk at management/supervisor level.
- CAFM systems management/operation.
- Experience working with spreadsheets and word processors such as Excel and Word.
- Experience in office management.
- Good computer/keyboard skills including Word, Excel, and specialist programmes.
- Able to effectively communicate with senior management including meaningful management reports.
- Understanding of the workings of an NHS hospital.
- Knowledge of Estates management procedures.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity to join our team at Royal Berkshire NHS Foundation Trust.
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.About the RoleThe...
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.About the RoleThe...
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
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Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
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Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
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Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
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Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates Maintenance department, you will be responsible for effectively managing the Service Desk and progressing service requests.Key Responsibilities:Manage the Estates...
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Estates Service Desk Manager
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Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates Maintenance department, you will be responsible for effectively managing the Service Desk and progressing service requests.Key Responsibilities:Manage the Estates...
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Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
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Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
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