Estates Service Desk Manager
4 days ago
We are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates Maintenance department, you will be responsible for effectively managing the Service Desk and progressing service requests.
Key Responsibilities:- Manage the Estates Maintenance Service Desk to ensure excellent customer service is provided to all clinical and non-clinical teams within the Trust.
- Monitor the service provider performance through KPIs and SLAs, and develop and implement standard operating procedures and service level standards for the Service Desk.
- Collate information and produce reports on contractor and fabric maintenance Service Level Agreements (SLA) and Key Performance Indicator (KPI) performance for review in monthly contract review meetings.
- Provide leadership for the section, inspiring continuous improvement, high performance, and commitment to excellent customer service.
- Be responsible for completing department sickness reviews, manage annual leave, staff appraisals, performance reviews, and have responsibility for department budgets.
- Practical experience of working in an engineering/estates Service Desk at management/supervisor level.
- CAFM systems management/operation.
- Experience working with spreadsheets and word processors such as Excel and Word.
- Experience in office management.
- Good computer/keyboard skills including Word, Excel, and specialist programmes.
- Able to effectively communicate with senior management including meaningful management reports.
- Understanding of the workings of an NHS hospital.
- Knowledge of Estates management procedures.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Diversity is what makes us interesting... Inclusion is what will make us outstanding.
-
Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.About the RoleThe...
-
Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.About the RoleThe...
-
Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
-
Estates Service Desk Manager
4 days ago
Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
-
Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
-
Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
-
Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates department, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.Key...
-
Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates department, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.Key...
-
Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
-
Estates Service Desk Manager
2 days ago
Reading, Reading, United Kingdom NHS Full timeJob SummaryWe are seeking an experienced Service Desk Manager to join our Estates team at the NHS. The successful candidate will be responsible for effectively managing the Service Desk and progressing service requests for the Trust Estates Maintenance department.The post holder will monitor service provider performance through KPIs and SLAs, develop and...
-
IT Service Desk Manager
2 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our Cloud platform support team. As a key member of our ICT Service Desk Operations department, you will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both internal and external clients.Key...
-
IT Service Desk Manager
2 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our Cloud platform support team. As a key member of our ICT Service Desk Operations department, you will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both internal and external clients.Key...
-
IT Service Desk Manager
5 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionJob Title: IT Service Desk ManagerDivision: ICTDepartment: ICT Service Desk OperationsReports to: Head of Service Desk OperationsThis is a leadership role responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client base.To manage...
-
IT Service Desk Manager
4 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionJob Title: IT Service Desk ManagerDivision: ICTDepartment: ICT Service Desk OperationsReports to: Head of Service Desk OperationsThis is a leadership role responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client base.To manage...
-
IT Service Desk Manager
2 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionJob Title: IT Service Desk ManagerDivision: ICTDepartment: ICT Service Desk OperationsReports to: Head of Service Desk OperationsThis is a leadership role responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client base.To manage...
-
IT Service Desk Manager
2 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionJob Title: IT Service Desk ManagerDivision: ICTDepartment: ICT Service Desk OperationsReports to: Head of Service Desk OperationsThis is a leadership role responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client base.To manage...
-
IT Service Desk Manager
24 hours ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at KYOCERA Document Solutions UK, where you will play a key role in delivering exceptional customer service and support to our internal and external clients.About the RoleThis is a leadership position responsible for managing and supporting our Cloud platforms, IT infrastructure,...
-
IT Service Desk Manager
32 minutes ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at KYOCERA Document Solutions UK, where you will play a key role in delivering exceptional customer service and support to our internal and external clients.About the RoleThis is a leadership position responsible for managing and supporting our Cloud platforms, IT infrastructure,...
-
IT Service Desk Manager
2 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our Cloud platform support team. As a key member of our ICT Service Desk Operations department, you will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client...
-
IT Service Desk Manager
2 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our Cloud platform support team. As a key member of our ICT Service Desk Operations department, you will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client...
