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Estates Service Desk Manager
2 months ago
We are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates department, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.
Key Responsibilities:- Manage the Estates Maintenance Service Desk to ensure that all service requests are processed in a timely and efficient manner.
- Monitor the performance of service providers and ensure that they are meeting the required standards.
- Develop and implement standard operating procedures and service level standards for the Service Desk to deliver outstanding client service.
- Collate information and produce reports on contractor and fabric maintenance Service Level Agreements (SLA) and Key Performance Indicator (KPI) performance.
- Provide leadership and guidance to the Service Desk team to ensure that they are working effectively and efficiently.
- Be responsible for completing department sickness reviews, managing annual leave, staff appraisals, and performance reviews.
- Manage department budgets and ensure that all financial transactions are accurate and up-to-date.
- Practical experience of working in an engineering/estates Service Desk at management/supervisor level.
- CAFM systems management/operation.
- Experience working with spreadsheets and word processors such as Excel and Word.
- Experience in office management.
- Good computer/keyboard skills including Word, Excel, and specialist programmes.
- Able to effectively communicate with senior management including meaningful management reports.
- Understanding of the workings of an NHS hospital.
- Knowledge of Estates management procedures.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity to join our team at Royal Berkshire NHS Foundation Trust.
