Service Desk Agent
2 weeks ago
As a Service Desk Agent at Thames Water, you will play a crucial role in providing an excellent IT service to our employees and contractors. Your primary responsibility will be to receive, log, and manage IT-related incidents from internal employees via various communication channels, including telephone, email, self-service, and Digital Drop-in Clinics.
Key Responsibilities- Provide first-line support for IT-related incidents, troubleshooting issues with in-house software, O365 suite, and hardware such as mobile phones, laptops, PCs, and printers.
- Take ownership of user incidents, follow up on the status, and communicate progress in a timely manner.
- Work closely with the Incident Management Request Fulfilment team to improve incident resolution times and quality of information for 3rd party support teams.
- Contribute to team success by demonstrating Thames Water values, sharing knowledge, and best practices.
- Excellent verbal and written communication skills.
- Customer service background.
- Knowledge of Security processes.
- ServiceNow knowledge is a bonus but not essential.
- Experience of working in a fast-paced office environment, with the ability to work under pressure and manage multiple tasks at any one time.
- Flexible approach to working.
- Knowledge of key technologies, including Windows 10, Office365, SSCM, Intune, Azure/Active Directory, MFA, SSPR, PowerBI, and LAPS.
- Pro-rata salary of £10,000 per annum.
- Annual Leave - 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
-
Service Desk Specialist
2 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob Title: Service Desk AgentJob Summary:As a Service Desk Agent at Thames Water, you will play a vital role in providing exceptional IT support to our employees and contractors. You will be the first point of contact for IT issues, working closely with the Incident Management Request Fulfilment team to improve incident resolution times.Key...
-
Service Desk Specialist
2 weeks ago
Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000Service Desk SpecialistAt Areti Group | B Corp™, we are seeking a skilled Service Desk Specialist to join our team. The ideal candidate will have experience in a service desk environment, with a strong focus on providing exceptional customer service.Key Responsibilities: Handle 1st line support enquiries, resolving issues related to O365, Cloud services,...
-
IT Service Desk Manager
2 months ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking an experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer service and support to our internal and external clients. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to manage...
-
IT Service Desk Manager
2 months ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking an experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer service and support to our internal and external clients. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to manage...
-
IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom Xact Placements Ltd Full timeJob SummaryXact Placements Ltd is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage and resolve incidents and requests, acting as the escalation point...
-
IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom Xact Placements Ltd Full timeJob SummaryXact Placements Ltd is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage and resolve incidents and requests, acting as the escalation point...
-
Estates Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.The successful candidate will...
-
Estates Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.The successful candidate will...
-
IT Service Desk Manager
3 weeks ago
Reading, Reading, United Kingdom Xact Placements Limited Full timeJob SummaryXact Placements Limited is seeking a highly skilled IT Service Desk Manager to lead and manage our client's IT Service Desk. As a key member of the team, you will be responsible for overseeing cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage and resolve incidents and...
-
Service Desk Support Specialist
2 weeks ago
Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000Service Desk Support SpecialistAt Areti Group | B Corp™, we are seeking a skilled Service Desk Support Specialist to join our team. The ideal candidate will have experience in a service desk environment, with a strong focus on providing exceptional customer service and technical support.Key Responsibilities: Provide technical support for O365, Cloud...
-
IT Service Desk Manager
2 months ago
Reading, Reading, United Kingdom Xact Placements Limited Full timeJob SummaryXact Placements Limited is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage incidents and requests, acting as the escalation point for...
-
IT Service Desk Manager
2 months ago
Reading, Reading, United Kingdom Xact Placements Limited Full timeJob SummaryXact Placements Limited is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage incidents and requests, acting as the escalation point for...
-
IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.Key Responsibilities:Manage and coordinate urgent and complicated support issuesDevelop and mature...
-
IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.Key Responsibilities:Manage and coordinate urgent and complicated support issuesDevelop and mature...
-
IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.Key Responsibilities:Manage and coordinate urgent and complicated support issuesDevelop and mature...
-
IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.Key Responsibilities:Manage and coordinate urgent and complicated support issuesDevelop and mature...
-
Service Desk Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000Service Desk EngineerJoin our team at Areti Group | B Corp® as a Service Desk Engineer, where you will play a crucial role in providing exceptional support to our customers.About the RoleWe are seeking a highly skilled and experienced Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing first-line support...
-
Service Desk Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000Service Desk EngineerJoin our team at Areti Group | B Corp® as a Service Desk Engineer, where you will play a crucial role in providing exceptional support to our customers.About the RoleWe are seeking a highly skilled and experienced Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing first-line support...
-
Service Desk Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000Service Desk EngineerLocation: Central Reading Office - 4 days in the officeSalary: £32kKey Responsibilities:Provide exceptional service desk support, ensuring a positive and efficient experience.Handle 1st line support enquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business systems.Administer...
-
Service Desk Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000Service Desk EngineerLocation: Central Reading Office - 4 days in the officeSalary: £32kKey Responsibilities:Provide exceptional service desk support, ensuring a positive and efficient experience.Handle 1st line support enquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business systems.Administer...
