IT Service Desk Manager
2 months ago
We are seeking an experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer service and support to our internal and external clients. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to manage multiple priorities and meet deadlines.
Key Responsibilities- Oversee the day-to-day operations of the Service Desk, ensuring that all requests, incidents, and problems are managed and resolved in a timely and efficient manner.
- Develop and implement processes and procedures to improve service delivery and customer satisfaction.
- Lead and manage a team of Service Desk technicians, providing coaching, training, and development opportunities to ensure they have the skills and knowledge required to perform their roles effectively.
- Collaborate with other departments and teams to ensure that service levels are met and customer expectations are exceeded.
- Manage and analyze data and metrics to identify trends and areas for improvement, and develop strategies to address these.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
- Proven experience in a Service Desk management role, with a strong technical background and excellent leadership skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
- Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and areas for improvement.
- Ability to develop and implement processes and procedures to improve service delivery and customer satisfaction.
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- The chance to work with a leading technology company and make a real impact on our customers' lives.
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IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom Xact Placements Ltd Full timeJob SummaryXact Placements Ltd is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage and resolve incidents and requests, acting as the escalation point...
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IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom Xact Placements Ltd Full timeJob SummaryXact Placements Ltd is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage and resolve incidents and requests, acting as the escalation point...
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IT Service Desk Manager
3 weeks ago
Reading, Reading, United Kingdom Xact Placements Limited Full timeJob SummaryXact Placements Limited is seeking a highly skilled IT Service Desk Manager to lead and manage our client's IT Service Desk. As a key member of the team, you will be responsible for overseeing cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage and resolve incidents and...
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Estates Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.The successful candidate will...
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Estates Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom healthjobsuk - jobboard Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that all service requests are processed efficiently and effectively.The successful candidate will...
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IT Service Desk Manager
1 month ago
Reading, Reading, United Kingdom Xact Placements Limited Full timeJob SummaryXact Placements Limited is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage incidents and requests, acting as the escalation point for...
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IT Service Desk Manager
1 month ago
Reading, Reading, United Kingdom Xact Placements Limited Full timeJob SummaryXact Placements Limited is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients.Key ResponsibilitiesManage incidents and requests, acting as the escalation point for...
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IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.Key Responsibilities:Manage and coordinate urgent and complicated support issuesDevelop and mature...
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IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.Key Responsibilities:Manage and coordinate urgent and complicated support issuesDevelop and mature...
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IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.Key Responsibilities:Manage and coordinate urgent and complicated support issuesDevelop and mature...
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IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.Key Responsibilities:Manage and coordinate urgent and complicated support issuesDevelop and mature...
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Estates Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
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Estates Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeJob Title: Estates Service Desk ManagerWe are seeking an experienced Estates Service Desk Manager to join our team at Royal Berkshire NHS Foundation Trust. As a key member of our Estates team, you will be responsible for managing the Service Desk and ensuring that our estates maintenance services are delivered to the highest standards.Key...
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Service Desk Manager
7 days ago
Reading, Reading, United Kingdom Transcomm Recruitment Full timeService Advisor RoleWe are seeking a highly skilled Service Advisor to join our team at Transcomm Recruitment.The successful candidate will be responsible for managing our service desk, dealing with clients, customers, and the workshop team.Key Responsibilities:Manage the service desk and coordinate with the workshop team.Deal with clients and customers to...
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IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients. Your primary goal will be to ensure that service levels are achieved and customer expectations are met or...
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IT Service Desk Manager
4 weeks ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAs an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients. Your primary goal will be to ensure that service levels are achieved and customer expectations are met or...
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IT Service Desk Manager
1 month ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at KYOCERA Document Solutions UK, where you will play a key role in delivering exceptional customer service and support to our internal and external clients.About the RoleThis is a leadership position responsible for managing and supporting our Cloud platforms, IT infrastructure,...
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IT Service Desk Manager
1 month ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at KYOCERA Document Solutions UK, where you will play a key role in delivering exceptional customer service and support to our internal and external clients.About the RoleThis is a leadership position responsible for managing and supporting our Cloud platforms, IT infrastructure,...
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IT Service Desk Manager
1 month ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at Kyocera Document Solutions UK. The successful candidate will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client...
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IT Service Desk Manager
1 month ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at Kyocera Document Solutions UK. The successful candidate will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client...
