Technical Support Specialist
2 weeks ago
Job Title: Technical Support Engineer
Job Summary:
We are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.
Key Responsibilities:
- Manage and troubleshoot service incidents across IT and WAN products and services
- Provide technical support and guidance to customers via email, telephone, and service tickets
- Ensure all customer information is tracked and kept up to date on the company system
- Support and coordinate relationships with internal teams as required
- Monitor systems for alerts and proactively update and monitor existing IT systems
- Assist with technical projects for technology deployments and upgrades
Essential Skills:
- Good technical knowledge and experience of IT environments
- Ability to provide clear advice to non-technical aware customers
- Experience of supporting customers in line with SLAs
- Strong interpersonal and communication skills
- Outstanding attention to detail and accuracy
- Adaptability and initiative with a proactive approach
- Ability to work to deadlines and prioritize workload
- Commitment to further professional and personal development
About Draper Tools:
Draper Tools is a family business with a rich history, a strong, supportive 'family culture' and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change.
Benefits:
- Rising to 25 days holiday with the ability to purchase additional leave
- Pension scheme
- Private health scheme
- Staff discount on Draper products
- Long service bonus
- Day off for your birthday
- Cycle to Work Scheme
- Employee discount scheme
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