Technical Support Specialist

2 weeks ago


Chandler's Ford, United Kingdom Draper Tools Full time

Job Title: Technical Support Engineer

Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.

Key Responsibilities:

  • Manage and troubleshoot service incidents across IT and WAN products and services
  • Provide technical support and guidance to customers via email, telephone, and service tickets
  • Ensure all customer information is tracked and kept up to date on the company system
  • Support and coordinate relationships with internal teams as required
  • Monitor systems for alerts and proactively update and monitor existing IT systems
  • Assist with technical projects for technology deployments and upgrades

Essential Skills:

  • Good technical knowledge and experience of IT environments
  • Ability to provide clear advice to non-technical aware customers
  • Experience of supporting customers in line with SLAs
  • Strong interpersonal and communication skills
  • Outstanding attention to detail and accuracy
  • Adaptability and initiative with a proactive approach
  • Ability to work to deadlines and prioritize workload
  • Commitment to further professional and personal development

About Draper Tools:

Draper Tools is a family business with a rich history, a strong, supportive 'family culture' and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change.

Benefits:

  • Rising to 25 days holiday with the ability to purchase additional leave
  • Pension scheme
  • Private health scheme
  • Staff discount on Draper products
  • Long service bonus
  • Day off for your birthday
  • Cycle to Work Scheme
  • Employee discount scheme


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