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Technical Support Engineer

7 months ago

Chandler's Ford, United Kingdom Draper Tools Full time

Job Description

Technical Support Engineer

Salary: Up to £23,000 per annum

Welcome Bonus

We are keen to attract new talent who can make a difference in our workplace. This means that all candidates who are offered a role and go on to start in a permanent role with us, will receive a bonus of  £750  gross (pro rata if part-time) in their first month’s pay.

Our Company

Draper Tools is a family business with a rich history, a strong, supportive ‘family culture’ and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborate and proactive approach to change.

There is new wave of energy throughout the business with lots of exciting changes happening, including Draper Tools proudly becoming the official partners of Southampton Football club again.

Come and join us as a Technical Support Engineer working within our IT friendly team.

Job responsibilities

The successful candidate will:

Manage, troubleshoot and provide resolution of service incidents across IT and WAN products and services, including but not limited to: Desktop installation, configuration and support Software installation, configuration and support Basic Server configuration and support Use remote management solutions to assist with resolving service incidents Deliver high levels of customer satisfaction Provide regular communication and support to customers via email, telephone and service tickets Ensure all customer information is tracked and kept up to date on the company system Support, co-ordinate and maintain relationships with internal teams where required Monitor systems for alerts Manage communication between IT and end users Proactively update and monitor existing IT systems ensuring they are maintained and kept up to date Assist with technical projects for technology deployments / upgrades etc. as required by the business

Essential Skills

Skills required

Good technical knowledge and experience of IT Environments Ability to provide clear advice to non-technical aware customers (either internally or externally) Experience of supporting customers in line with SLA’s Strong interpersonal and communication skills – verbal and written Outstanding attention to detail and accuracy Adaptability and initiative with a pro-active approach Ability to work to deadlines and prioritise workload  Commitment to further professional and personal development Enjoy sharing skill-based knowledge and networking Enthusiastic, analytical, creative, innovative and confident Reliable, flexible and cooperative Ability to liaise with customers in an empathic and technically effective manner Ability to work as part of a team and contribute to the overall success of both the Service Desk and organisational objectives

About Company

Job Facts

Hours of Work: This role is based at Head Office at Chandlers Ford, although travel to our Warehouse site in North Baddesley as and when may be required.

The role is 37.5 hours a week from Monday to Friday, however some evening and weekend work may be required from time to time to support business requirements.

Benefits

Rising to 25 days holiday with the ability to purchase additional leave* Pension scheme Private health scheme * Staff discount on Draper products Long service bonus * Day off for your birthday Cycle to Work Scheme Employee discount scheme - discounts on gym memberships, groceries, holidays and more.

*After qualifying period

If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.

STRICTLY NO AGENCIES