Helpdesk and IT Support Professional

2 weeks ago


Chandler's Ford, United Kingdom Procode Full time
Job Description

As a Service Desk Analyst at Procode, you will be part of a dedicated team working in a fast-paced environment. Your main responsibilities will be to provide face-to-face and remote support to customers, resolving technical issues in a timely manner.

You will engage with customers, take ownership of your tickets to resolution, and provide a professional service. Your excellent organisational and prioritisation skills will enable you to build strong relationships with colleagues and customers alike.

You will work on a rotating shift pattern, utilising Office 365, laptops, screens, docking stations, printers, and other peripherals to deliver exceptional results. We champion diversity, inspire an inclusive culture, and enable an environment where you can be your authentic self.


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