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Technical Assistance Engineer

3 months ago

Chandler's Ford, United Kingdom Draper Tools Full time

Position Overview

Technical Assistance Engineer

Compensation: Up to £23,000 annually

Welcome Incentive

We are seeking a skilled Technical Assistance Engineer to become a part of our IT department at Draper Tools. The ideal candidate will be responsible for diagnosing and resolving issues related to IT and WAN products, ensuring exceptional customer satisfaction. If you possess a strong interest in technology and have outstanding communication abilities, we encourage you to consider this opportunity.

Key Responsibilities

  • Oversee, troubleshoot, and resolve service-related incidents
  • Provide assistance for desktop, software, and basic server setups
  • Engage effectively with clients through various communication channels
  • Foster relationships with internal teams
  • Monitor systems for alerts and updates
  • Support technology projects as required

Required Skills

  • Solid technical understanding of IT environments
  • Ability to communicate clearly with non-technical clients
  • Experience in customer support within service level agreements
  • Strong interpersonal and written communication skills
  • Attention to detail and precision
  • Flexibility and proactive mindset
  • Capability to collaborate within a team and meet deadlines

About Draper Tools

Job Insights

This position is located at our Head Office with occasional travel to our Warehouse. The working hours are 37.5 per week, Monday to Friday, with some flexibility for evening and weekend commitments.

Employee Benefits

  • Increasing holiday entitlement and pension plan
  • Private health insurance and employee discount on Draper products
  • Long service rewards and birthday leave
  • Cycle to Work Scheme and employee discount program

If you have the expertise and enthusiasm to thrive in this role, consider joining us at Draper Tools and contribute to our dynamic IT team.

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