Technical Support Specialist
4 weeks ago
Job Description
Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our IT team at Draper Tools. As a Technical Support Specialist, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.
Key Responsibilities
- Manage, troubleshoot, and provide resolution of service incidents across IT and WAN products and services.
- Deliver high levels of customer satisfaction.
- Provide regular communication and support to customers via email, telephone, and service tickets.
- Ensure all customer information is tracked and kept up to date on the company system.
- Support, co-ordinate, and maintain relationships with internal teams where required.
- Monitor systems for alerts.
- Manage communication between IT and end users.
- Proactively update and monitor existing IT systems ensuring they are maintained and kept up to date.
- Assist with technical projects for technology deployments / upgrades etc. as required by the business.
Essential Skills
Skills Required
- Good technical knowledge and experience of IT Environments.
- Ability to provide clear advice to non-technical aware customers (either internally or externally).
- Experience of supporting customers in line with SLA's.
- Strong interpersonal and communication skills – verbal and written.
- Outstanding attention to detail and accuracy.
- Adaptability and initiative with a pro-active approach.
- Ability to work to deadlines and prioritise workload.
- Commitment to further professional and personal development.
- Enjoy sharing skill-based knowledge and networking.
- Enthusiastic, analytical, creative, innovative and confident.
- Reliable, flexible and cooperative.
- Ability to liaise with customers in an empathic and technically effective manner.
- Ability to work as part of a team and contribute to the overall success of both the Service Desk and organisational objectives.
About Company
Job Facts
Hours of Work: This role is based at Head Office at Chandlers Ford, although travel to our Warehouse site in North Baddesley as and when may be required.
The role is 37.5 hours a week from Monday to Friday, however some evening and weekend work may be required from time to time to support business requirements.
Benefits
- Rising to 25 days holiday with the ability to purchase additional leave*
- Pension scheme
- Private health scheme *
- Staff discount on Draper products
- Long service bonus *
- Day off for your birthday
- Cycle to Work Scheme
- Employee discount scheme - discounts on gym memberships, groceries, holidays and more.
*After qualifying period
If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.
STRICTLY NO AGENCIES
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