Technical Support Specialist

1 month ago

Chandler's Ford, United Kingdom Draper Tools Full time

Job Title: Technical Support Engineer

Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.

Key Responsibilities:

  • Manage and troubleshoot service incidents across IT and WAN products and services
  • Provide resolution of service incidents in a timely and efficient manner
  • Deliver high levels of customer satisfaction through effective communication and support
  • Ensure all customer information is tracked and kept up to date on the company system
  • Support and coordinate relationships with internal teams as required
  • Monitor systems for alerts and proactively update and monitor existing IT systems
  • Assist with technical projects for technology deployments and upgrades

Essential Skills:

  • Good technical knowledge and experience of IT environments
  • Ability to provide clear advice to non-technical aware customers
  • Experience of supporting customers in line with SLAs
  • Strong interpersonal and communication skills
  • Outstanding attention to detail and accuracy
  • Adaptability and initiative with a proactive approach
  • Ability to work to deadlines and prioritize workload
  • Commitment to further professional and personal development

About Draper Tools:

Draper Tools is a family business with a rich history, a strong, supportive 'family culture' and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change.

Benefits:

  • Rising to 25 days holiday with the ability to purchase additional leave
  • Pension scheme
  • Private health scheme
  • Staff discount on Draper products
  • Long service bonus
  • Day off for your birthday
  • Cycle to Work Scheme
  • Employee discount scheme

  • Technical Support Specialist

    1 week ago

    Chandler's Ford, United Kingdom Attega Group Ltd Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking an experienced Technical Support Specialist to join our team at Attega Group Ltd. The ideal candidate will have a strong background in Mechanical and Electrical Engineering and excellent technical support skills.Key Responsibilities:Provide technical support to clients, service teams, and...

  • Technical Support Specialist

    2 weeks ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job DescriptionTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our IT team at Draper Tools. As a Technical Support Specialist, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.Key ResponsibilitiesManage, troubleshoot, and...

  • Technical Support Specialist

    2 months ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job SummaryDraper Tools is a family-owned business with a rich history and a strong, supportive culture. We are seeking a skilled Technical Support Specialist to join our IT team.Key ResponsibilitiesManage, troubleshoot, and resolve service incidents across IT and WAN products and services.Provide technical support for desktop installation, configuration,...

  • Technical Support Specialist

    2 months ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job SummaryDraper Tools is a family-owned business with a rich history and a strong, supportive culture. We are seeking a skilled Technical Support Specialist to join our IT team.Key ResponsibilitiesManage, troubleshoot, and resolve service incidents across IT and WAN products and services.Provide technical support for desktop installation, configuration,...

  • Technical Support Specialist

    2 weeks ago

    Chandler's Ford, Hampshire, United Kingdom Attega Group Ltd Full time £28,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking an experienced Technical Support Specialist to join our team at Attega Group Ltd. As a Technical Support Specialist, you will be the first point of contact for technical queries, providing detailed information to the service team to ensure appropriate action is taken.Key...

  • Technical Support Specialist

    1 month ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.Key Responsibilities:Manage and...

  • Technical Support Specialist

    1 month ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.Key Responsibilities:Manage and...

  • Technical Support Specialist

    4 weeks ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job Title: Technical Support EngineerAbout the Role:We are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.Key Responsibilities:Manage and...

  • Technical Support Specialist

    1 month ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.Key Responsibilities:Manage and...

  • Technical Support Specialist

    4 weeks ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job Title: Technical Support EngineerAbout the Role:We are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.Key Responsibilities:Manage and...

  • Technical Support Specialist

    1 month ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.Key Responsibilities:Manage and...

  • Technical Support Specialist

    2 days ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job Title: Technical Support EngineerWe are seeking a highly skilled and motivated Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving service incidents, and ensuring high levels of customer satisfaction.Key...

  • Technical Support Specialist

    2 months ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.Key ResponsibilitiesManage and troubleshoot service incidents across IT and...

  • Technical Support Specialist

    2 months ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our IT team at Draper Tools. As a Technical Support Engineer, you will be responsible for managing, troubleshooting, and providing resolution of service incidents across IT and WAN products and services.Key ResponsibilitiesManage and troubleshoot service incidents across IT and...

  • Technical Support Specialist

    1 week ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job DescriptionTechnical Support EngineerOverviewDraper Tools is a family business with a rich history, a strong, supportive 'family culture' and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change.Key ResponsibilitiesManage,...

  • Technical Support Specialist

    2 weeks ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Job OverviewDraper Tools is a family business with a rich history and a strong, supportive culture. We are seeking a skilled Technical Support Engineer to join our IT-friendly team.Key ResponsibilitiesManage and troubleshoot service incidents across IT and WAN products and services.Provide high levels of customer satisfaction through regular communication...

  • Technical Support Specialist

    1 week ago

    Ford, Argyll and Bute, United Kingdom Proactive Global Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Proactive Global. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and partners, covering maintenance, calibration, and contractual requirements relating to our equipment.Key...

  • IT Support Specialist

    2 weeks ago

    Chandler's Ford, United Kingdom Procode Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our dynamic team at Procode. As a Service Desk Analyst, you will be responsible for providing technical support and resolving tickets across a diverse group of companies.Key Responsibilities: Provide face-to-face and remote support to customers Engage with customers to...

  • IT Support Specialist

    2 weeks ago

    Chandler's Ford, United Kingdom Procode Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking a skilled IT Support Specialist to join our dynamic team at Procode. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our customers, resolving issues in a timely and professional manner.Key Responsibilities:- Provide face-to-face and remote support to...

  • Senior Technical Support Specialist

    1 month ago

    Chandler's Ford, United Kingdom LSA Search International Full time

    Exciting Opportunity for a 2nd Level Support EngineerWe are working closely with a small and exciting telecommunications and business services provider based in the Southampton area to bring a talented 2nd Level Support Engineer into the business.This role requires someone with at least 2 years of hands-on support experience in an IT-led environment and...