Technical Support Specialist

1 month ago


Chandler's Ford, United Kingdom Draper Tools Full time

Job Overview

Draper Tools is a family business with a rich history and a strong, supportive culture. We are seeking a skilled Technical Support Engineer to join our IT-friendly team.

Key Responsibilities

  • Manage and troubleshoot service incidents across IT and WAN products and services.
  • Provide high levels of customer satisfaction through regular communication and support.
  • Ensure all customer information is tracked and kept up to date on the company system.
  • Support and maintain relationships with internal teams where required.
  • Monitor systems for alerts and proactively update and monitor existing IT systems.

Essential Skills

Skills Required

  • Good technical knowledge and experience of IT environments.
  • Ability to provide clear advice to non-technical aware customers.
  • Experience of supporting customers in line with SLAs.
  • Strong interpersonal and communication skills.
  • Outstanding attention to detail and accuracy.
  • Adaptability and initiative with a proactive approach.
  • Ability to work to deadlines and prioritise workload.

Benefits

  • Rising to 25 days holiday with the ability to purchase additional leave.
  • Pension scheme.
  • Private health scheme.
  • Staff discount on Draper products.
  • Long service bonus.
  • Day off for your birthday.
  • Cycle to Work Scheme.
  • Employee discount scheme.


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