Technical Support Specialist
1 month ago
Job Overview
Draper Tools is a family business with a rich history and a strong, supportive culture. We are seeking a skilled Technical Support Engineer to join our IT-friendly team.
Key Responsibilities
- Manage and troubleshoot service incidents across IT and WAN products and services.
- Provide high levels of customer satisfaction through regular communication and support.
- Ensure all customer information is tracked and kept up to date on the company system.
- Support and maintain relationships with internal teams where required.
- Monitor systems for alerts and proactively update and monitor existing IT systems.
Essential Skills
Skills Required
- Good technical knowledge and experience of IT environments.
- Ability to provide clear advice to non-technical aware customers.
- Experience of supporting customers in line with SLAs.
- Strong interpersonal and communication skills.
- Outstanding attention to detail and accuracy.
- Adaptability and initiative with a proactive approach.
- Ability to work to deadlines and prioritise workload.
Benefits
- Rising to 25 days holiday with the ability to purchase additional leave.
- Pension scheme.
- Private health scheme.
- Staff discount on Draper products.
- Long service bonus.
- Day off for your birthday.
- Cycle to Work Scheme.
- Employee discount scheme.
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